Who to contact in the event of a flood
A number of different agencies have responsibility for responding to flooding depending on the location.
For flooding in and around Council homes:
report to your housing office
Or if the flood is caused by a repair such as a burst pipe:
report to housing repairs
Gullies and drains
For blocked gullies or drains, which are not the main sewer and are not on private property: report the problem online
Public sewers and burst water mains
Public sewers in Camden are maintained by Thames Water.
If you suspect a blockage, of if your property has been flooded by the public sewer, contact Thames Water.
Sewers on private property are the responsibility of the property owner if they serve only that property. Beyond the property boundary, the pipes are the responsibility of Thames Water following the 2011 private sewer transfer.
If the pipes are shared with another property or were installed before 1937 visit thameswater.co.uk
Water service pipe or internal pipe work
The property owner is responsible for all water pipe work and should keep it maintained using a suitably qualified plumber.