There are a number of teams within leaseholder services carrying out a wide range of tasks relating to the management of Camden’s leasehold properties.
The assignment and sales team
Primarily look after:
- right to buy applications
- providing information for leaseholders who are selling their flats or re-mortgaging
- registering lease transfers
- registering sub-let properties
- charges at Land Registry
- responding to requests for lease copies
The leasehold admin team
Provide general advice to all leaseholders on lease matters including lease extensions, freehold purchase, alterations and issues arising from head leases. The team administer:
- statutory enfranchisement applications
- voluntary freehold sales
- lease changes by deed of variation and deed of rectification
- recognised Tenants Associations
- the Council’s buy back policy
- administering demands from freeholders for payment of rent and service charges
The leasehold revenue accounts team
Are responsible for calculating day to day service charges. The majority of the team’s costs are recovered via the Certification, Accounting and Auditing charge (CA&A). Key functions include:
- the calculation of estimated and actual day to day service charges
- facilitating account inspections, and assisting with the collation of information for LVT and court cases.
The leasehold enquiry team
- service charge account queries
- collecting service charges
- managing Service charge Loans
- answering queries and resolving disputes
- represent Camden during mediation
- represent Camden at the first tier tribunal(Leasehold Valuation Tribunal) and Court
The debtors team
- carrying out the day to day banking for the reconciliation of customers’ service charge accounts
- producing and issuing invoices
- dealing with leaseholders’ enquiries about service charge payments
The consultation and final accounts team
Carry out the following tasks:
- sending formal consultation notices about building repair, renewal & maintenance works and new service contracts being proposed
- responding to observations about consultation notices and general enquiries from leaseholders about major works demands
- calculating and sending estimated and actual invoices
Contacting leaseholder services
If you’d like to talk to an officer from leaseholder services you can telephone, email or write to us to make arrangements. We are also able to offer meetings via video calls or face-to-face.
Contact Camden look after leaseholders’ telephone enquiries. You can call us on 020 7974 3559.
If you need to contact leaseholder services direct you can email us at firstname.lastname@example.org.
Alternatively you can write to us at: Leaseholder Services, Crowndale Centre, 218 Eversholt Street, London NW1 1BD.
Find out more about estimated charges and actual adjustments in our useful service charge guide. You’ll find information for all day to day service charges including:
- what works/tasks you are charged for
- the costs included in the charge
- how we calculate your share of the cost
You can find the guide on our website at Service charge, Insurance and Freeholders.
When we send your actual adjustment we provide a summary of costs giving a breakdown of the total amount payable. You can obtain further details on the Camden Account. If you have not registered to the Camden Account yet, go to Camden Account where you’ll also find a guide to help you access all the functions available.
If you have a query about your service charge and can’t find the information you’re looking for in either our service charge guide or major works guide, contact Leaseholder Services
Major works estimated charges and actual adjustments are issued in the same way as those for day to day charges. Information about statutory consultation is included in our major works guide, along with details of the payment options available and can be found at consultation with leaseholders.
The Camden Account holds information about major works being undertaken to your block including cost summaries and details of future major works.
Consulting and major works
Camden must consult with leaseholders if we intend to carry out works, repairs or improvements to your block or estate. How we consult with you depends on the type of contract we use to carry out the works.
You can find more information about major works consultation, billing and payment options here.
Requesting a repair
The quickest, easiest way to report a non-urgent repair is by using the Camden Account where you can report a repair 24 hours a day, seven days a week.
You can also report non-urgent repairs by text on 0736277909, or by using our live web chat.
If the repair is an emergency please call us on 020 7974 4444.
For more information please go to report a repair.
Making a complaint
If you are unhappy with how we have handled your query or you feel that we haven't solved your problem you can make a complaint.