If you have suffered an injury and/or property damage, and you consider the London Borough of Camden to be responsible, please print off the relevant claim form below, complete and sign the form and email it to us at firstname.lastname@example.org.
In some cases, you may have other insurances that cover the relevant damage or injury. They would usually be able to do so more quickly and without any future premium penalty or, in the cases of property losses, without deduction for wear and tear which would normally be applied to a liability property damage claim.
If you are a Camden tenant and have your contents insured through Allianz Insurance and wish to make a claim via this Policy, please contact Rent Support in the usual way. Allianz Insurance is provided through Rent Support.
Completion of this form should not be construed as a right to compensation. The Council will only pay compensation where evidence of negligence or a breach of statutory duty on behalf of the Council and/or its employees exists.
The Council will not consider claims that are a result of the negligence of contractors.
In order to manage expectations in terms of the-time frame for handling any claim, the Council follows the Civil Procedure Rules. Therefore, we will meet the following deadlines:
- Acknowledgement of claim within 21 days.
- The Council has 3 months from acknowledgement of your claim to investigate the circumstances that gave rise to your claim and provide a response on liability.
- In addition to the deadlines imposed by the Civil Procedure Rules, the Council will endeavour to respond to any correspondence from you within 14 days.
If you have any queries in regards to the claims process, please contact the insurance team.
Portal claims made against the council are handled in-house. As such, all new Portal claims should be made directly against the council via the Claims Portal (Portal ID: G00549).