Make a complaint
The council, local government and social care ombudsman are making changes to their complaints processes during the coronavirus epidemic. Please read the following guidance document for more information.
Make a complaint about a council service and we will respond to your complaint within 20 working days. Choose this option if you have had a service failure, for example poor staff conduct. You can also contact these services directly with your complaint:
Let the council know
Let the council know about any of the following and we will respond to your enquiry within 10 working days, choose this option if you need an action to be taken, for example to arrange a missed bin collection.
- Housing repair
- Rent enquiry
- Housing or council tax benefits enquiry
- Parking and permits enquiry
- Recycling and /or missed waste collection
- Planning enquiry
- Noise and pollution
- Streets not cleaned
- Road and foot path problems