Rent Support Team

020 7974 4444
London Borough of Camden 5 Pancras Square
Opens and closes rent accounts for residents and non-residents. Adjusts rent accounts. Processes refunds, claims for compensation of charges, and contents insurance applications.

To process your request as quickly as possible, please provide the resident’s full name (not abbreviated), address, and pay reference (if applicable). 

If you are missing any of this information, please try to find it before you contact us.

To request a rent refund, please email your bank details to us. We cannot take bank details over the phone. Cheque payments are no longer the preferred method of payment.

We may not be able to respond immediately to your query, so please allow 5 working days before chasing (except for refunds which can take longer).  
Opening times (phone)
Mon-Fri 9am-5pm.