Housing Benefit, Council Tax and Business Rates accounts will be temporarily unavailable from 8am until midday on Saturday 03 June. This is due to planned maintenance. You can still make a payment.
All fields marked with are required.
Your address and contact details will not usually be released unless necessary or to deal with your complaint. However, we will initially tell the following people that you have made this complaint:
- The member(s) you are complaining about; and
- The Monitoring Officer of the authority
We will tell them your name and give them a summary of your complaint. We will give them full details of your complaint where necessary or appropriate to be able to deal with it.
If you have serious concerns about your name and a summary, or details of your complaint being released, please select 'yes' when asked if you would like your details to be treated as confidential within this form.
Your complaint will be considered by the Borough Solicitor (in consultation with the Council's Independent Person) within 20 working days. You will then be notified of his decision about whether your complaint will be investigated.
Please provide us with the name of the member(s) you believe have breached the Code of Conduct:
Please explain in this section what the member has done that you believe breaches the Code of Conduct. If you are complaining about more than one member you should clearly explain what each individual person has done that you believe breaches the Code of Conduct.
It is important that you provide all the information you wish to have taken into account by the Borough Solicitor when he decides whether to investigate your complaint. For example:
You should be specific, wherever possible, about exactly what you are alleging the member said or did. For instance, instead of writing that the member insulted you, you should state what it was they said.
You should provide the dates of the alleged incidents wherever possible. If you cannot provide exact dates it is important to give a general timeframe.
You should confirm whether there are any witnesses to the alleged conduct and provide their names and contact details if possible.
You should provide any relevant background information.
In the interests of fairness and natural justice, we believe members who are complained about have a right to know who has made the complaint.
We also believe they have a right to be provided with a summary of the complaint. We are unlikely to withhold your identity or the details of your complaint unless you have a very good reason:
Please note that requests for confidentiality or requests for suppression of complaint details will not automatically be granted. The Borough Solicitor will consider the request alongside the substance of your complaint. We will then contact you with the decision. If your request for confidentiality is not granted, we will usually allow you the option of withdrawing your complaint.
However, it is important to understand that in certain exceptional circumstances where the matter complained about is very serious, we can proceed with an investigation or other action and disclose your name even if you have expressly asked us not to.