Our services for families

Everyone needs a little help sometimes. If you're feeling worried about your child, or you want to make a change in your life, Camden Early Help is here for you, your children and your whole family.

What we offer

  • Free support service for families with children aged 0 to 19 in Camden
  • Practical and emotional support with a range of life issues
  • Working with you and your family to help make changes
  • Helping you and your family to feel connected in your community.

Contact us

Our services

  • Camden Sure Start - full range of support in your local children's centre if you're pregnant or have a child under five
  • Early Help co-ordinators - talk to us to see how our service might be able to help you (contact details above)
  • First Stop Early Help - family support for up to 12 weeks (contact details above)
  • Families in Focus - family support for six to 12 months
  • Transformation Team - will work with you for 12 months plus
  • Youth Early Help - a full range of help and support for families with children aged 11 plus. See also youth services

Find out more

 

 

Making a referral to Early Help

Contacting our service - residents

You can refer yourself to our services. Call or email us:

Contacting our service - professionals

Professionals who wish to refer a child to Early Help services should complete a common assessment framework (CAF) referral form, also known as an eCAF referral when you are completing the form online via the Mosaic system (see below).

  • Email the CAF form via the MASH secure email address (you need an account with a secure email provider, such as CJSM, to do this)
  • Or password protect the CAF form and email it to LBCMASHadmin@camden.gov.uk (non-secure email address)
  • For urgent child protection referrals (which must be confirmed in writing within 48 hours) or to make a general enquiry and speak to a social worker, please phone 020 7974 3317 (out of hours: 020 7974 4444).

Getting consent for a referral

Before making a referral, professionals should tell the parent or carer that a referral is being made and seek their consent - except where there are clear child protection concerns, when a referral can be made without parental consent.

Further guidance for professionals

Using the CAF referral form

The common assessment framework (CAF) is a standard approach for professionals to assess children and their families, to enable any additional needs they may have to be identified early and to help services respond in a more co-ordinated and integrated way.

When a professional is concerned about a child or young person’s progress and identifies additional needs that cannot be met by universal services, they will use a CAF referral form - also known as an eCAF when completed online.

In Camden, eCAF referrals are accessed via the Mosaic case management system. Existing Mosaic users can access the CAF via their usual Mosaic logins. Professionals who are not Mosaic users can use the CAF referral form here to make referrals.

Camden’s learning and development service offers training in how to use eCAF, which practitioners must attend before they can have access to it. We would encourage you to do so. However, for those professionals not already on the Mosaic system who need to make a referral, you can download the CAF form, fill it in and email it to us (see above or the end of the form for details).

If you are an eCAF user and are having trouble logging onto your Mosaic account or need a new password, please contact Camden's IT service desk on 020 7974 4321.

How to book eCAF training

 

 

 

Other services and support

Adult mental health

Parent and Carer Counselling Service

Website: camden.gov.uk/parent-and-carer-counselling-service
Phone: 020 7974 6500
A trained and qualified counsellor employed in the Educational Psychology Service manages the Parent and Carer Counselling Service. The service is for parents, foster carers and other carers of children in Camden schools and children’s centres.  Parents and carers can be offered 12 counselling sessions. These are not delivered by educational psychologists but by people in counselling professions. They are one-to-one sessions and they remain confidential to parents/carers and the counsellor.

iCope

Website: candi.nhs.uk/services/icope-psychological-therapies-service-north-camden
Phone: 020 3317 6670
There are times when everyone feels stressed or unhappy. Generally these bad times pass, but sometimes there are problems that do not go away and things get harder and harder. At some point in their life, one in four people feel this way. Talking about your problems really can help.
iCope: Camden and Islington Psychological Therapies Service can give you the time to talk. We offer therapies for adults of all ages, from young to old. We can help you learn ways to help yourself so that you feel more able to cope with your problems.

IESO

Website: iesohealth.com/en-gb
Phone: 0800 074 5560
IESO offers online CBT which is a focused and relatively short-term therapy that deals with the here and now. If you work collaboratively with your therapist, it will not take long to start noticing an improvement.

Nafsiyat

Website: nafsiyat.org.uk
Phone: 020 7263 6947
Address: Unit 4, Lysander Mews, N19 3QP
Nafsiyat is an intercultural therapy centre, committed to providing effective and accessible psychotherapy and counselling services to people from diverse religious, cultural and ethnic communities in London. Our team is made up of experienced, fully-qualified psychotherapists and counsellors from diverse backgrounds who are sensitive to the particular therapeutic needs of cultural minority groups. We provide short-term intercultural therapy in over 20 different languages, via referral, to individuals, groups, and couples. We also offer long-term, privately funded therapy via our Nafsiyat Choice service.

Other local mental health services

Visit the Mental Health Camden website

Bereavement

Grief Encounter

Website: griefencounter.org.uk
Phone: 020 8371 8455
Address: The Lodge 17 East End Road London N3 3QE
We help families address a multitude of challenging issues following the death of a loved one, alleviating the hurt and confusion caused, whilst promoting healing.

Camden City Islington Westminster Bereavement Counselling

Website: bereavement-counselling.org
Phone: 0207 284 0090
Address: 6-8 York Mews NW5 2UJ
The service is available to anyone over 18. Counselling is free of charge to clients who are registered with a GP in either Camden or Islington. If you are registered with a GP in any other London borough, we ask you to make a contribution towards your counselling.

Bullying

Bullying UK (Part of Family Lives)

Website: bullying.co.uk
Phone: 0808 800 2222
Basic info: Family Lives works around the clock, transforming the lives of families, supporting parents and making happier relationships, happier families and a stronger society. Our experience enables us to help families with any problem or challenge that they face. Our trained family support workers, both paid and volunteer, offer all family members immediate and ongoing help on the phone, online or in local communities.

Child Law Advice

Website: childlawadvice.org.uk/information-pages/bullying
Phone: 0300 330 5485
This page provides information on the duties of schools and local authorities to prevent and tackle bullying in schools and action that can be taken by a parent or child to address bullying.

NSPCC

Website: nspcc.org.uk/preventing-abuse/child-abuse-and-neglect/bullying-and-cyberbullying
Phone: 0808 800 5000  Email: help@nspcc.org.uk

Trained helpline counsellors available 24/7 to offer support for parents, carers or anyone else worried about a child.

Caring responsibilities

Camden Carers

Website: camdencs.org.uk
Phone: 020 7428 8950  
Camden Carers Service (CCS) is a partnership between Camden Carers Centre and Centre 404. CCS offers advice, support and activities for family and unpaid carers across the borough. Our priorities are to offer help and advice to carers; identify new carers needing support and give carers a voice in design of local services.

Islington and Camden Young Carers Service

Website: candi.nhs.uk/young-carers
Phone: 020 7272 6933
Young carers are those under the age of 18 who provide care to another family member who has a physical illness or disability, mental health problem, sensory disability, learning difficulty or disability, or has a problem with drugs or alcohol. You might not see yourself as a carer but if you live with someone who has a mental illness, the chances are that you spend some of your time looking after them and supporting them to stay well. As a young carer you have the right to an assessment of your needs, and support to make sure that you have access to the same opportunities as every other young person. This may be support to do well at school, or to find respite activities in your area.

Children and young people's mental health

Open Minded (CAMHS)

Website: tavistockandportman.nhs.uk/care-and-treatment/our-clinical-services/open-minded-camden-camhs
Phone: 020 8938 2241
Address: Tavistock Centre, 120 Belsize Lane, London NW3 5BA
This service is here to assess and treat the full range of emotional and behavioural difficulties in childhood and adolescence.

Anna Freud National Centre for Children and Families

Website: annafreud.org
Phone number: 020 7794 2313
Address: Kantor Centre of Excellence 4-8 Rodney Street London N1 9JH
This services provides a wide range of emotional support for children, young people and families, seeing them at the centre, in schools and other settings. This also includes direct work with the aim to build resilience and to help children, young people and families who are in distress.

The Brandon Centre

Website: brandon-centre.org.uk/counselling
Phone: 020 7267 1321
26 Prince of Wales Road, Kentish Town, London NW5 3LG
The Brandon Centre is a free service for young people aged 12 to 24 who can access counselling and psychotherapy support.  

The Hive Camden

Website: catch-22.org.uk/services/the-hive
Phone: 020 3198 0521  Email: thehive@catch-22.org.uk
The Hive, 18 Harben Parade, Finchley Road, London, NW3 6JP
The Hive is a free health and wellbeing service that supports all young people aged 16 to 24 in Camden. We support young people with education, employment, housing, sexual health, substance misuse and health and wellbeing, including emotional and mental health.

Domestic abuse / sexual assault

Camden Safety Net

Website: camden.gov.uk/contact-camden-safety-net
Phone: 020 7974 2526 or 07814 671427
Camden Safety Net provides services to survivors of domestic abuse and/or sexual violence as well as to children affected by violence. Camden Safety Net provides services to survivors and their families who live, work or study in the London Borough of Camden.

24-hour National Domestic Violence Freephone Helpline

Website: nationaldomesticviolencehelpline.org.uk
Phone: 0808 2000 247
Run by Women's Aid and Refuge, this is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The helpline can give support, help and information over the telephone, wherever the caller might be in the country. It is staffed 24 hours a day by fully-trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Refuge

Website: refuge.org.uk
Phone: 020 7395 7700
Address: 4th Floor, International House, 1 St Katharine’s Way, London, E1W 1UN
Supporting those who have experienced violence and abuse is at the core of everything we do. No matter what your experience – domestic violence, sexual violence, ‘honour’ based violence, forced marriage, FGM, human trafficking or modern slavery – we are here to support you.
We run a range of specialist services to help survivors’ access safety and rebuild their lives. We understand each person’s circumstances and needs are different and that survivors need different services at different times. Our expert staff work closely, and confidentially, with every individual to develop a bespoke support plan. If a woman is not sure what service she wants or needs, Refuge will support her to explore her options.

Jewish Women’s Aid

Website: jwa.org.uk
Phone: 020 7395 7700
Address: 4th Floor, International House, 1 St Katharine’s Way, London, E1W 1UN
The only specialist organisation in the UK supporting Jewish women affected by domestic violence and abuse.

YUVA

Website: dvip.org/for-young-people
Phone number: 020 8741 8020 / 07501 722 609
Works with young people, aged 11 to 18, who have used violence and abuse towards their partners in an intimate relationship. The service also works with young people who have experienced abuse from their boy or girlfriend. The service has been developed by the Domestic Violence Intervention Project (DVIP), with the aim of increasing safety and supporting healthier relationships for young people.

Bright Sky

Website: hestia.org/brightsky
Free-to-download mobile app providing support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

The Survivors Trust

Website: thesurvivorstrust.org
Phone: 0808 801 0818
Address: Unit 2, Eastlands Court Business Centre, St Peter’s Road, Rugby, Warwickshire, CV21 3QP
A UK-wide national umbrella agency for 130 specialist organisations for support for the impact of rape, sexual violence and childhood sexual abuse throughout the UK and Ireland.

The Havens

Website: thehavens.org.uk
Phone number: 020 3299 6900
Address: 15-22 Caldecot Rd, Camberwell, London SE5 9RS
Specialist centres in London for people who have been raped or sexually assaulted.

London Rape Crisis

Website: rapecrisis.org.uk/get-help/find-a-rape-crisis-centre
Phone number: 0808 802 9999
Support and services for women and girls, and information about support agencies for men.

Community disputes and safety

Community Safety Partnerships

Website: camden.gov.uk/community-safety1
Phone: 020 7974 4444
Manages crime and public safety issues. It makes sure agencies work together with communities to tackle crime and increase community safety which are important concerns for residents and businesses.

Community Safer Neighbourhood Board

Website: camdenconnected.com
Phone: 020 7383 0000 or 07973 920 598
A community-led charity that brings together the community, police and council with the aim of reducing crime and antisocial behaviour in Camden.

Neighbourhood Watch Network

Website: ourwatch.org.uk
Phone: 0116 402 6111
Our aim is to bring neighbours together to create strong, friendly, active communities where crime and antisocial behaviour are less likely to happen.

Drugs and Alcohol

Integrated Camden Alcohol Service - service for people aged 18 plus

Website: icascamden.org.uk
Phone number: 020 3227 4950
Address: 7-8 Early Mews, Arlington Road, Camden Town, NW1 7HG
iCAS can offer you and your family and friends help and support with your alcohol concerns from a variety of locations, including medical centres, hostels, hospitals and meeting places in the community.

FWD - for young people

Website: camden.gov.uk/drugs-and-alcohol
Phone number: 020 7974 4701
Basic info: FWD support young people across Camden who want to find out more about drug use, including alcohol.  We work with young people aged 8-25 years old who are registered with a Camden GP, a resident in Camden or attend school in Camden.  We also work with looked after young people placed with carers outside of the borough.

The Hive Camden

Website: catch-22.org.uk/services/the-hive
Phone: 020 3198 0521  Email: thehive@catch-22.org.uk
The Hive, 18 Harben Parade, Finchley Road, London, NW3 6JP
The Hive is a free health and wellbeing service that supports all young people aged 16 to 24 in Camden. We support young people with education, employment, housing, sexual health, substance misuse and health and wellbeing, including emotional and mental health.

Things to do

After-school and holiday play schemes

Website: camden.gov.uk/play

Play provision in Camden is run by community and voluntary organisations, which are funded by the Council to provide after-school clubs and holiday play schemes for children and young people aged four to 13. This provision includes specialist services for vulnerable children, young people and their families with varying needs.

Youth clubs

Website: camden.gov.uk/youth

Camden Council has three youth 'hubs' (or clubs) where young people aged 13 to 19 (25 if you have a learning disability) can access support, meet with other young people and get involved in a range of activities, including games, trips out, art, cooking, sports, volunteering, accredited (short qualification) courses and workshops.

Love Camden

Visit lovecamden.org to find free and low-cost activities near you.

Camden Summer

Visit camden.gov.uk/camden-summer-guide-2019 to find free and low-cost activities for everyone this summer, from family fun and community festivals, to ways to get moving more, and arts and culture on your doorstep.

Financial issues / debt

Christians Against Poverty

Website: capuk.org
Phone: 01274 760720
Address: Berkley Rd, Primrose Hill, London NW1 8YR
Helps over 21,500 people a year through their free debt help, job clubs, release groups, life skills groups and money courses.

Debt Advice Foundation

Website: debtadvicefoundation.org
Phone: 0800 043 40 50
National debt advice and education charity offering free, confidential support and advice to anyone worried about loans, credit and debt.

Mary Ward Legal Centre

Website: marywardlegal.org.uk/legal-advice/debt-advice
To book an appointment, call our debt line on 020 7269 0292, Monday to Friday between 10am and 4pm (closed between 1pm and 2pm for lunch)
Address: Mary Ward Legal Centre, 10 Great Turnstile, London, WC1V 7JU
Advice on all personal debt issues, including rent and mortgage arrears, service charge arrears and forfeiture proceedings, council tax arrears, benefits overpayments, credit card debts, bankruptcy and Debt Relief Orders, unpaid gas and electricity bills.

National Debtline

Website: nationaldebtline.org
Phone: 0808 808 4000 - Monday to Friday, 9am to 8pm and Saturday, 9.30am to 1pm
Debt advice charity run by the Money Advice Trust. Free and confidential debt advice service for people in England, Wales and Scotland.
The website has guides, fact sheets, budgeting tools and sample letters to help you write to your creditors. You can also get debt advice by using our webchat service, emailing us or by calling our helpline.

Legal

Child Law Advice (Online Support)

Website: childlawadvice.org.uk
Phone: 0300 330 5480
Provides legal advice and information on family, child and education law affecting children and families in England. This service is provided via this website packed with how to guides and information pages.

Mary Ward Legal Centre

Website: marywardlegal.org.uk 
Phone: 020 7831 7079
Address: Mary Ward Legal Centre10 Great Turnstile London WC1V 7JU
Provides free, independent advice to people who live and work in London to help them access their legal rights and entitlements.

Camden Community Law Centre

Website: cclc.org.uk
Phone: 020 7284 6510
Address:  Camden Community Law Centre, 2 Prince of Wales Road, London NW5 3LQ
Free and independent legal advice and representation to people living, working and studying in the London Borough of Camden.

LGBTQ+

Mermaids

Website: mermaidsuk.org.uk
Phone: 0808 801 0400
Mermaids is passionate about supporting children, young people, and their families to achieve a happier life in the face of great adversity. We work to raise awareness about gender non-conformity in children and young people among professionals and the general public.

Imaan

Website: imaanlondon.wordpress.com
Address: 159 Mile End Road, London,  E1 4AQ
Imaan is a support group for LGBT Muslims, providing a safe space to share experiences, factsheets and links to relevant services.

Gendered Intelligence

Website: genderedintelligence.co.uk
Phone: 020 7832 5848
Address: VAI, 200a Pentonville Road, London N1 9JP
We work with the trans community and those who impact on trans lives. We particularly specialise in supporting young trans people under the age of 21. We deliver trans youth programmes, support for parents and carers, professional development and trans awareness training for all sectors and educational workshops for schools, colleges, universities and other educational settings.

Mosaic LGBT Youth Centre

Website: mosaicyouth.org.uk
Phone: 0800 161 5428
Address: The address is only shared to prospective members for safety reasons
Mosaic LGBT Youth Centre supports, educates and inspires the young lesbian, gay, bisexual and trans community of London, aged 13 to 19. We run young-person focused services that are designed in full co-operation with our members. If you have an idea for a project or a programme, please get in touch with us.

Housing

Shelter UK

Website: england.shelter.org.uk
Phone: 0808 800 4444
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. 

New Horizon Youth Centre

Website: nhyouthcentre.org.uk
Phone: 020 7388 5580
Address:  68 Chalton Street London, NW1 1JR
New Horizon Youth Centre has been supporting vulnerable and homeless youth since 1967.

Camden Floating Support

Website: camden.gov.uk/camden-floating-support-service
Phone: 020 7974 5366  
Supports vulnerable adults and families who need extra help to sustain a tenancy and achieve independence. The service is available to all residents living in any type of accommodation in the London Borough of Camden.

Single Homeless Project (SHP)

Website: shp.org.uk
Phone: 020 7520 8660
Address: SHP, 245 Gray’s Inn Road, London, WC1X 8QY   
A London-wide charity working to prevent homelessness and help vulnerable and socially-excluded people to transform their lives.

Internet Safety

Net Aware

Website: net-aware.org.uk
Phone: 0808 800 5002
Online resources provided by the NSPCC around internet safety and young people.

Internet Matters

Website: internetmatters.org
Whatever their age, we can help you to find out more about what your children might be doing online and give you some simple, practical and easy advice on the steps you can take as a parent to keep them as safe as possible.

Think U Know

Website: thinkuknow.co.uk
This is the education programme from NCA-CEOP, a UK organisation which protects children both online and offline.

Special educational needs and disabilities

SENDIASS Camden

Website: sendiasscamden.co.uk
Phone: 020 7974 6264  Email: SENDIASS@camden.gov.uk
Address: Kentish Town Community Centre, 17 Busby Place, London, NW5 2SP
Aims to help parents/carers, children and young people and professional staff to work together to provide the best possible support to children and young people with special educational needs and disabilities (SEND).

Camden Special Parents Forum

Online: facebook.com/CamdenSpecialParentsForum or kids.org.uk/camden-special-parents-forum1
Phone: Text or call Maria on 07826 671 523 or call the KIDS office on 020 7431 8476 and ask for Rachel or Maria
The forum is open to all parents and carers in Camden with a child/young person with special needs and disability. We meet twice a term to talk about local issues that are important to families. Meetings are warm, friendly and informal but we do try and get lots done! We usually have lively discussions and try to make sure we have different people involved. It is a chance to be involved, informed and participate in things that will affect you and your family. We run workshops and training opportunities such as creative writing and wellbeing workshops, how to write a good plan and person-centred planning, adolescent therapy group, ASD and transition forums.

Camden's SEND Local Offer

Every local authority has to publish information in one place which sets out the support that is available for children and young people from birth to 25 years who have special educational needs and disabilities (SEND). This is called the Local Offer. Visit Camden's Local Offer website.

Parental conflict / separation

Child Law Advice (Online Support)

Website: childlawadvice.org.uk
Phone: 0300 330 5480
Provides legal advice and information on family, child and education law affecting children and families in England. This service is provided via this website, which is packed with 'how to' guides and information pages.

National Family Mediation

Website: nfm.org.uk
Phone: 0300 4000 636
We help families in conflict, especially those divorcing or separating. With over 30 years’ experience providing expert, professional services, National Family Mediation works in over 500 locations across England and Wales. Family mediation is quicker and more cost-effective than heading to court. It reduces conflict, and you stay in control of arrangements over children, property and finance.

Family group conference

Website: camden.gov.uk/fgc
Phone: 020 7974 1051
As members of a family, we all can find ourselves having things to sort out, or be at points in time when decisions need to be made. Whether we are in difficult times, struggling to manage our children or needing support with making plans for our children, a family group conference (FGC) can be a useful option. An FGC is free and is an independent meeting, organised for you with the family and friends you want to have there. It is a chance for you to take time out from busy family life, to help come up with solutions and a plan to deal with whatever is going on.

Puberty, sex and relationships

The Brandon Centre

Website: brandon-centre.org.uk/contraception
Phone: 020 7267 4792
Address: 26 Prince of Wales Road, Kentish Town, London, NW5 3LG
The Brandon Centre provides free and confidential contraception and sexual health services to young women and men aged 12 to 24. Young people come to us to get advice and information about safe sex, pregnancy, sexually-transmitted infections or their sexual and emotional relationships.
We are happy to see young people who haven’t started to have sex yet, but who may still have worries and concerns. We supply a wide range of contraception, and can do tests and give treatment for common sexually-transmitted infections. Our doctors and nurses have special training in sexual health and contraception. However, you don’t always need to see a doctor or nurse - you can just drop into the centre to pick up free condoms or to talk to our specialist team in reception.

Family Planning Association

Website: fpa.org.uk
We champion people’s right to sexual and reproductive health and wellbeing. We do this through education, information, advocacy and campaigning so that we can achieve a society where everyone can make positive choices about their own sexual health and wellbeing.

TEAM Clinic

Website: cnwl.nhs.uk/service/team-clinic
Phone number: To book an appointment call or text the TEAM phone on 07747 795276 or email team.clinic@nhs.net
Address: 1st Floor Mortimer Market, Capper Street, London, WC1E 6AU
Provides specialist care and support for HIV positive young people in a 'teenage friendly environment', including support and information following HIV diagnosis, one-to-one counselling, hepatitis testing and vaccinations, sexual health screening, contraceptive advice and free condoms. The multidisciplinary team includes doctors, health advisors, a psychologist and a dedicated transition team.

Brook

Website: brook.org.uk
Phone number: 020 7387 8700 or 0808 802 1234 (Helpline)
Address: 92-94 Chalton Street, London, NW1 1HJ
Free and confidential sexual health services for young people under 25, including contraception, emergency contraception, pregnancy testing, abortion referral, counselling and testing / treatment for chlamydia and gonorrhoea. 

Camden and Islington Young People's Sexual Health Network

The Camish Network provides free and confidential sexual health services for young people aged under 25. Visit camish.co.uk

Victims of crime

Rights of Women

Website: rightsofwomen.org.uk
Phone number: 020 7608 1137 (Monday 11am to 1pm; Tuesday, Wednesday and Thursday 2- to 4pm). Email: info@row.org.uk
Free confidential legal advice for women in London and their advisers.

Victim Support

Website: victimsupport.org.uk
Phone: 0808 1689 111
Address: Whitecross Studios, 2nd Floor, 50 Banner Street, London, EC1Y 8ST
As an independent charity, we work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve. We help people feel safer and find the strength to move beyond crime. Our support is free, confidential and tailored to your needs.

Crown Prosecution Service

Website: cps.gov.uk/victims-witnesses
Being a victim or a witness to a crime can often be difficult and you may not know very much about the criminal justice system. We will treat all victims and witnesses with respect and understanding throughout the justice process.