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You must join Camden’s housing register before you can bid for a property. To do this you must have:
- lived in Camden for 5 out of the last 7 years
- a need to move because of ill health, overcrowding, experiencing harassment or have more bedrooms than you need
- no more than £32,000 in household savings or financial assets
- no more than 10 weeks rent arrears
There are some exceptions to the housing register criteria. If any of these apply to you, you can still complete the application.
If you have more than £32,000 you can still apply if you:
- qualify for extra care sheltered housing
- need a fully adapted home which is not available in the private sector
- need to move for redevelopment reasons
If you have not lived in Camden for 5 of the last 7 years you can still apply if you:
- are placed outside of Camden by us in emergency accommodation or residential care
- are fleeing violence or harassment
- are a Camden Council or housing association tenant with more rooms than you need
- are working with our homelessness prevention team to prevent homelessness
- are moving on from supported housing and cannot move into private rented housing
- are a former member of the armed forces
- need to move because we are repairing your home and you cannot remain there while the works take place
- need to move because you are fostering a Camden child, or you need to provide or receive care
- have a council tenancy elsewhere, but need to move for employment
If you have rent arrears you can still apply if you are:
- keeping to an agreement to reduce arrears
- moving to a more affordable or smaller home and may qualify for a payment which would reduce your arrears
- suffering harassment or violence
- in need of essential repairs
It can take up to 30 minutes to apply. You cannot save your application and come back to it.
Before you start, make sure that you have details of:
- all your addresses for the last 7 years
- full names and dates of birth for everyone on your application
- the immigration status of everyone on your application
- your income and savings
- any medical conditions or disabilities
- due dates of expectant mothers
- your pay reference number if you are a Camden employee
Help with your application
If you need help to complete the online form, you can:
- ask a friend or family member
- use a computer at a Camden library
- call us on 020 7974 4444, we may need to take your details and call you back
Start your application
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Reset your password
You can reset your security number or password if you've forgotten or want to change them.
When you submit your application, a message will appear on the screen. This will confirm if you are eligible to join the housing register. It will also display your application reference number. You should take a note of this in case you need to contact us.
If you qualify
We will write to you soon as we have assessed your application, this is normally between 2 and 6 weeks.
If your application is successful, the decision letter will tell you:
- the number of points that you have to bid on properties and how to bid
- the maximum number of bedrooms that you are entitled to
An officer will check the information that you have provided on your form. They may change your points or ask for further details or supporting information. We will contact you if there is a change.
It is very important that you keep your details up to date on the housing register. You should tell us about a change of circumstances as soon as possible.
If you qualify and have completed the health and housing section
Depending on your medical condition, we may send you a health and disability questionnaire. This must be completed and returned to us within 21 days. If you do not return it, you will not be given health and housing points and you cannot bid on properties.
If you do not qualify
If your application is unsuccessful, the decision letter will:
- explain why you were unsuccessful
- explain what to do if you disagree with the decision
You should explore your other housing options.
If we decide that you do not qualify, we'll let you know in writing. You can also request a review of our decision to not award health and housing points, or our decision about your assessed bed need.
A representative can request a review on your behalf.
If you disagree with a decision, you can ask us to reconsider up to 21 days after we issued the decision letter. We will review our decision and reply to you within 21 days. However, depending on the number of reviews requested, it may take longer to reply.
You can also request a review of our stage 1 decision. You must do this within 21 days of the stage 1 decision letter being issued. You must provide your reasons for disagreement in writing. Include any supporting information that you feel we did not consider, or you would like us to consider now. We will review our stage 1 decision and reply to you within 56 days.
You will need your housing application number to complete the review request form.