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Trading standards

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Trading standards

Camden Trading Standards team advises businesses on and enforces many laws to help businesses ensure fair trading in Camden. This includes:

  • licences and permits issued by Trading Standards such as auction premises, fireworks/explosives
  • energy performance certificates
  • underage sales such as cigarettes, knives and alcohol
  • fake or counterfeit goods
  • weights and measures
  • rogue traders
  • loan sharks
  • scams
  • safety of products

Please see our enforcement policy for more information.

If you have a problem with goods or services, Citizens Advice are there to help you. You can report a problem with goods or service by following the link below.

Report a problem to Trading Standards

The Citizens Advice website provides advice to resolve problems and disagreements about goods or services including:

  • overcharging
  • faulty goods
  • bad workmanship
  • dishonest traders and scams
  • under age sales - this includes the sale of alcohol, cigarettes, knives, fireworks, solvents, video recordings and spray paint

Cold calling

Camden residents are being warned about door-to-door salespeople who are visiting residents and trying to persuade them to buy goods or accept trade work on their doorstep.

Find out more about cold calling


Friends Against Scams aims to protect and prevent people from becoming victims of scams. Visit the Friends Against Scams website to find out more.

You can complete an awareness session to learn about:

  • different types of scams
  • how to spot scams
  • where to report scams
  • how to support victims of scams

Selling fake goods

Selling fake goods in Camden is a crime that can come with a prison sentence. Find out about the dangers of selling fake goods, and happens if you do.

Consumer advice

Camden residents who need consumer advice should contact the Citizens Advice consumer service, a government funded service. Citizens Advice provides free, confidential and impartial advice on consumer issues, including:

  • queries about pricing
  • problems and disagreements with suppliers of goods or services you have purchased
  • knowing your rights as consumers
  • finding out how to avoid scams and report them
  • finding a reputable trader

How to contact Citizens' Advice

Telephone Adviceline: 0808 223 1133 free from mobiles and landlines
Monday to Friday 9am to 5pm

Relay UK  - if you can't hear or speak on the phone you can type what you want to say: 18001 then 0808223113

Camden Trading Standards works in partnership with Citizens' Advice consumer service. Complaints reported to the Citizens Advice consumer service are logged on a national database which we use to identify complaint trends and problem traders in our area.