We bill for heat in arrears, which means we calculate your heat charges based on the heating and hot water that you used the previous year from 1 April to 31 March or part-year if you moved in during the year.
Every year you receive an annual review of energy charges, which gives you information about your heat usage and charges for the previous year. The review sets out how much you currently pay and advises you of your new weekly heat charge.
Your energy charge breakdown has three parts:
- An energy use cost, which takes into account the heat and hot water you used in the previous year and supplier costs for gas and electricity. If you are a low user and don’t use very much energy, you will have a lower energy use cost compared to higher users.
- A standing charge to cover costs such as maintenance of the heat network and administration. This charge is the same even if you are a low user, since we still incur the costs to get the heating and hot water to each home which we need to recover. The standing charge may vary slightly for each site according to the costs incurred.
- A charge for cooking gas (in homes where this is provided).
We compare the weekly charge you paid the previous year against the energy charge for the actual energy you used. We then adjust your weekly heat charge for the year ahead in line with your actual energy usage the previous year.
How we calculate tenants' heat charges
Tenants pay for their heat through a weekly heat charge on their rent account.
If you are a tenant and your weekly charge last year was higher than the cost of the actual energy you used, we will credit your rent account. If your rent account is in credit, you can request a refund. If your rent account is in arrears, the credit will go towards paying off your arrears. We also reduce your heat charge for the current year. This reduction may be staggered over a few years to make sure we do not operate at a loss if your heat usage goes up or down a lot from one year to the next.
To request a refund if your account is in credit, call Central Rents on 020 7974 1486 if you pay by direct debit, or Rent Support on 020 7974 2390 if you pay by another method.
If your weekly charge was lower last year than the cost of the actual energy you used, we will increase your charge this year based on a new estimate of the energy you will use.
Find out how we calculate tenants' heat charges
How we calculate leaseholders' heat charges
Leaseholders pay for heat charges through their service charges. Leaseholder Services calculate your service charges based upon the information on your unit rate, weekly usage and standing charges.
Find out how we calculate leaseholders' heat charges
How can I find out my monthly energy use?
Most residents with heat meters can now view and monitor their monthly energy use in their Camden Account in the Housing section/Energy usage. We have written to all residents who have this option.