Tenant responsibility for repairs

You're responsible for keeping your balcony free of rubbish.

We're responsible for all balcony repairs. 

Report a repair.

You're responsible for:

• replacing or fixing plugs and chains to baths, sinks and wash basins
• replacing or fixing shower heads
• cleaning stains on sinks, wash basins, baths and showers
• sealant around baths
• repairing a dripping tap
• repairing damage to showers or bath panels

Watch our repair videos to:

• repair a dripping tap
• change a shower hose and head
• change a bathroom lightbulb
• replace a toilet seat

We're responsible for: 

• ceramic tiles on splashbacks around basins and baths where we’ve installed them 
• replacing cracked or broken taps 

Report a repair.

We're responsible for: 

• CCTV 
• rubbish chutes (bin chamber) 
• halls and walkways 
• stairways 

Report a repair.

You're responsible for: 

• taking reasonable steps to reduce condensation in your home 

We're responsible for: 

• treating mould 
• repairing leaks 

Report a repair.

You're responsible for:  

• replacing lost or damaged keys for your front door and getting back into your home  
• additional British standard security locks  
• internal doors, locks, hinges and handles (except if your kitchen door is a fire door)  
• letter boxes, door numbers and security chains  
• the doorbell for your front door 

We're responsible for:  

• front door and frame  
• front and back door locks  
• your kitchen door if it’s a fire door  
• door entry systems including intercoms 
• securing external doors after a break-in 
• replacing broken glass or glazing 

Report a repair.

You're responsible for:  

• faulty electricity meters, including smart meters 
• repayment meter problems 
• billing disputes with your supplier 
• changing supplier 
• contacting your electricity supplier or UK Power Networks about problems with the electricity supply to your home, not related to our installation 
• replacing standard lightbulbs, fluorescent tubes and starters 
• faults or connections on appliances that you’ve installed such as fridges or cookers 
• plugs and fuses 

We're responsible for:  

• the electricity supply between the meter and the electrical sockets in your home 
• electrical wiring within the property 
• sockets, switches and fixed electrical installations such as ovens, showers or extractor fans 
• fuse boards 
• replacing non-standard lightbulbs 

Report a repair.

We're responsible for existing extractor fans in bathrooms and kitchens.

Report a repair. 

You're responsible for: 

• floor coverings, such as carpets 

We're responsible for: 

• replacing floorboards and floor tiles 

Report a repair.

We're responsible for: 

• garage keys (this is chargeable)
• garage lights within the garage itself (excluding bulbs) 
• lights outside the garage 

Report a repair.

You're responsible for:  

• clearing rubbish from gardens   
• maintaining private gardens  
• fencing you installed

We're responsible for: 

• fencing we installed
• boundary walls 

Report a repair.

You're responsible for:  

• gas meters, including smart meters and prepayment meters 
• billing disputes with your supplier 
• changing supplier 

Find out more about installing gas appliances and servicing. 

We're responsible for:  

• annual gas safety checks, but you must provide access  
• carbon monoxide monitors 
• gas pipework, flues and ventilation 
• gas appliances that we own such as boilers and heating systems 

Report a repair.

You're responsible for: 

• repairs to boilers or other heating equipment that you’ve installed 

We're responsible for: 

• communal heating systems 
• repairs to boilers that we’ve installed 
• replacing batteries in thermostats
• maintenance of heat metering equipment 
• broken or leaking radiators 

Report a repair.

You're responsible for: 

• repairing minor, cosmetic damage to worktops 
• replacing or repairing damaged kitchen units that you’ve installed 
• cleaning stains on sinks 
• unblocking kitchen sinks with a plunger 

Watch our repair videos to: 

• repair a dripping tap 
• unblock a sink 

If you cannot unblock the sink and it's causing a build-up of wastewater, or you cannot prepare food hygienically, report the issue immediately. 

Remember not to pour fat and oil down drains. If you have, do not use chemicals to clear it. If chemicals have been used, tell the repairs team. 

We're responsible for: 

• replacing worktops that cannot be used safely 
• kitchen units that we’ve installed 
• unblocking pipes where there is standing water that could be a hygiene issue, or where there are multiple blockages 
• ceramic tiles on splashbacks around sinks, if they were installed by Camden 
• replacing cracked or broken taps 

Report a repair.

You're responsible for: 

• changing standard light bulbs, fluorescent tubes or starters 

Watch our video on how to change a bathroom light bulb.

We're responsible for: 

• estate lighting 
• lighting in shared areas of buildings 
• changing non-standard light bulbs 

Report a repair.

Camden Housing Repairs cannot treat pests or provide advice about them.  

Report pest issues to Camden’s pest control service. Some treatments are free to council tenants.

You're responsible for: 

• boxing in pipes except where they’re too hot to touch 
• keeping outside drains clear of minor blockages such as autumn leaves    

We're responsible for: 

• leaks 
• unblocking communal waste pipes 
• boxing in pipes in your home that are too hot to touch 
• the water supply from the meter or stopcock outside your home to fittings that use water inside your home  
• hot and cold-water pipework and water tanks  
• repairing any boxing for pipework that we've previously installed 
• maintenance of heat metering equipment  
• unblocking main drains and soil pipes connected to your home  
• maintenance of cold-water tanks and hot-water cylinders 
• repairs and maintenance of gullies and drains 

Report a repair.

We're responsible for estate roads and paths. 

Report a repair.

We're responsible for: 

• roofing 
• chimneys 
• brickwork  
• damp-proof work 
• communal TV aerials and dishes 
• clearance of guttering where damage is being caused 

Report a repair.

You're responsible for:  

• replacing or fixing toilet seats, unless they were installed as part of an Occupational Health adaptation 
• cleaning stains on toilets   
• repairing damage to toilets caused by misuse or an accident 

Watch our video: how to replace a toilet seat.

We’re responsible for: 

• repairing toilet flush mechanisms 

Report a repair.

You're responsible for: 

• repairing minor, cosmetic cracks in plaster 
• painting and decorating 

Report any large, sudden or water-damaged cracks immediately. 

We're responsible for:  

• internal walls, skirting boards, and plasterwork  
• replacing internal wall tiles and panels  
• plasterwork unless it has been damaged through misuse  
• large, sudden, or water-damaged plaster cracks 

Report a repair.

You're responsible for:  

• installing secondary glazing, and repairs to secondary glazing not installed by us 
• replacing broken glass or glazing because of damage or misuse 
• replacement keys  
• window catches (except window restrictors)  

All windows above the ground floor should have restrictors, also known as 'jack locks'. If you do not have window restrictors inside your home, we'll fit them for you. Do not try to fix your own restrictors. Find out more about window safety. 

We're responsible for:  

• window frames  
• boarding up broken glass in external windows  
• fitting window restrictors or ‘jack locks’ for homes above the ground floor 
• security locks installed by Camden 

Report a repair.