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Staff support

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Support for our staff 

Everyone is likely to need a bit of extra help as the cost of living continues to rise. We want to make sure that all of our staff are able to get help and support whenever they need it.  

This guide provides information on the support available to Camden Council employees, along with links to other sources of information and advice.

Find information on:

Interest free loans for staff

Season ticket travel loan 

You can benefit from reduced travel costs by buying an annual season ticket and spreading the cost over 10 months. The Council will lend you the money to buy your ticket and the loan is free of interest or admin charges.  

  • You can apply if you are paid directly by the Council and: 
  • you do not get essential car user allowance or have a car loan 
  • your employment contract is due to remain in existence for at least 12 months from the date of the loan application 
  • you have enough net pay to cover the monthly deduction of the loan. 

See the The Season Ticket Loan Scheme Guide for more information. 

How to apply 

You can apply by filling out the Season Ticket Loan application form and emailing it to hrservices@camden.gov.uk

Tenancy deposit loan

You could receive up to £3,000 to help you pay a tenancy deposit. This will need to be paid back over a maximum of 10 months. You may be eligible if: 

  • The new property will be your main home 
  • The new property is privately rented 

If you are moving into a flat share, the amount of the loan will only cover the amount of the deposit that you are responsible for. The amount requested must be no higher than this. 

The amount agreed will be based on:  

  • the value of the loan being no greater than your net monthly pay 
  • the maximum value of all active loans you have with the Council being no more than £10,000.  

How to apply

You can apply by completing the Tenancy Deposit Loan Scheme application form and emailing it to hrservices@camden.gov.uk 

See The Tenancy Deposit Loan Scheme Guidefor more information 

For advice and support 

Childcare Deposit Loan

An interest-free loan of up to £2,000 to help you cover the upfront cost of childcare fees – including deposit, admin and first month fees.  

The amount requested must be no higher than that required to pay the relevant fees and surcharges. The actual value of the loan agreed will be determined based on both the:  

  • full loan being repaid over a maximum of 10 monthly instalments
  • maximum value of all active loans you have with the Council being no more than £10,000 

We have developed a loan calculator to help you calculate the maximum loan you may be eligible for and repayment plan options. A template budget planner is also available to help you assess whether you can afford the monthly repayments after taking account of your other living costs and financial commitments.

How to apply

You can apply by completing the Childcare Deposit Loan Scheme Application Form and emailing it to hrservices@camden.gov.uk

If you have any problems with the application form please contact hrservices@camden.gov.uk

See the Childcare Deposit Loan Scheme Guide for more information

Help to pay for childcare  

Through Tax Free Childcare you can get up to £500 every three months (up to £2,000 a year) for each of your children to help with the cost of childcare.  

Find out more about tax-free childcare on Gov.uk 

Immigration loan

You could receive up to £5,000 to help you pay for British Citizenship or Indefinite Leave to Remain application fees, for you and your dependents. 

This could also be used for the payment of the healthcare surcharge to the UK Visas & Immigration Service. 

You can apply for loan of up to £5,000, but the amount requested must be no higher than that required to pay the relevant fees and surcharges. The actual value of the loan agreed will also be determined based on: 

  • the full loan being repaid over a maximum of 36 months with each monthly payment being no higher than 10% of your net salary; and  
  • the maximum value of all active loans you have with the Council being no more than £10,000.

You can use our loan calculator to check the maximum loan you may be eligible for and repayment plan options. A template budget planner is also available to help you see whether you can afford the monthly repayments after taking account of your other living costs and financial commitments. 

How to apply

You can apply by completing the Immigration Loan Scheme Application Form and emailing it to hreuqueries@camden.gov.uk

For more information see the Immigration loan Scheme Guide 

For advice and support 

Credit union loans

The London Capital Credit Union makes it simple to borrow money at low rates and to build savings for the future.  As a credit union, they are a non-profit organisation that exists to serve the community.  

The scheme offers loans of up to £25,000 above savings starting from an interest rate of 2.9% per year. They also offer small loans to help until payday.  

If you are a member of the old Camden Credit Union you can still join London Capital Credit Union 

When you apply to join the Camden Capital Credit Union, payroll will make the deduction from your salary (after tax) and pay it directly to the credit union each month. 

Find out more about the differences between a credit union and a bank 

How to join

Visit the London Capital Credit Union website to join

Corporate gym membership 

You can apply for a corporate gym membership at Pancras Square leisure centre and almost all Better leisure centres across the UK. It will cost £43 per month or £516 per year from 1 April 2023. There is no joining fee.   

You can apply to join the gym at any time during the month. Once your application has been received and approved we will set up your membership. Please note that your membership will not be automatically renewed each year and you will have to apply again.  

How to apply

Apply on the Better Gym Application Page

You will need to select your home centre (in the borough of Camden), and enter your payroll number. Please enter your personal details, and accept both Better and LBC terms and conditions

Terms and Conditions of the Corporate Gym Membership Scheme

Please read the following terms and conditions to check if you are eligible for a loan and can agree to abide by the conditions of the scheme. 

Employees paid directly by the Council may apply for a loan to pay for annual membership of the gym provided: 

  • The employment contract is due to remain in existence for at least 12 months from the date of the loan application. 
  • Loans are granted free of any administration or interest charge. 
  • Loans are available for £516 and will be made in one payment to GLL. The loan will be repaid by deducting twelve monthly instalments from your salary. The first deduction of £43 will be made in the month your gym membership starts. 
  • If you need to end your contract within the 12-month period you will be liable for the full payment 

Any outstanding balance on the loan will immediately become repayable without notice and will be offset against salary, pensions benefits or any other termination payments due if:

  • you cease, for whatever reason, to be an employee of Camden Council, or the gym membership is surrendered for any reason.  You will be locked into your contract for 12 months 
  • At the start of your gym contract, you can pick up your membership card from the home gym reception desk
  • If you are an existing member on a Direct Debit gym membership, to join the corporate plan you must immediately cancel your membership and DD. You can sort this out by visiting the sports centre to request this, or contact Better a couple of weeks prior to getting the new corporate membership  

For details, contact corporate@gll.org  or hrservices@camden.gov.uk 

Staff discounts and benefit schemes

Save on buying or hiring a bike and accessories 

You can get tax-free help with the cost of buying a bike and cycling equipment through our cycle to work scheme. The scheme is administered by a company called Cyclescheme. 

Cycle to Work is a salary sacrifice scheme that saves you 25-39% on a bike and accessories. You pay nothing upfront and the payments are taken tax efficiently from your salary in twelve monthly instalments. You can take ownership of the bike and equipment through making a final payment, or if you prefer, you can continue hiring the bike by making a nominal, refundable payment. 

How to take part

  1. Choose your package - You can shop online or in-store at over 2,000 Cyclescheme retailers; You can also shop from sale at Cyclescheme’s partner retailers to make your money go even further. 
  2. Submit your application - Once you’ve found your package, go to the Cyclescheme website and submit your request. This will be sent to Camden for approval. 
  3. Receive your Cyclescheme certificate - once your request has been approved by Camden, Cyclescheme will send you your certificate. 
  4. Get your package - Take your certificate to your chosen retailer and pick up your gear, or, if shopping online, redeem the certificate at checkout and take advantage of home delivery or click and collect. 
  5. Start repayments - This is when your Hire Agreement kicks in and you start making tax savings. For the next 12 months, you’ll pay a fixed amount from your salary every time you’re paid. At the end of the 12 months you have options for taking ownership or alternatively returning the bike and/or accessories to CycleScheme. 

Find out more on the Cyclescheme website

Discounts on shopping, entertainment and more  

A range of discounts are available for all staff on the kaarp website 

Login using the username ‘camden’ and password ‘benefits’. 

Get a discounted health plan  

With a plan from Simply Health you can get face-to-face check-ups or appointments, 24/7 telephone access to a GP and counsellor as well as cashback on medical expenses such as dental care, chiropody, physiotherapy and hospital admission etc. 

Find out more on the  Simply Health website 
0330 102 5325 
customerservices@simplyhealth.co.uk 

Extras discounts   

The Extras discounts scheme gives you savings of up to 10% on gift cards, eGifts and gift card top ups for over 100 brands and 60 different retailers. Extras discounts can be used to save money on everything from the weekly food shop and eating out, to travel and entertainment. 

How it works

  1. Create an account - visit the Extras registration page to create your free account.
  2. Browse and choose your extras - look through the selection of gift cards, eGifts, and gift card top ups to select the type and value of gift cards you want. 
  3.  Select and buy - go to your chosen retailer and shop. 

bYond  

bYond is a prepaid shopping card that gives you up to 15% cashback every time you shop at over 80 popular retailers, in-store and online.  

How it works

  1. Create an account and request a card - visit the bYond account registration page to create your free Blackhawk Network Extras account, choose bYond and pay the £5 annual card fee.

  2. Add money to bYond card to spend - you’ll receive your new bYond card in the post. Activate it online or via the bYond app. You can then add money onto your card and spend it in-store or online at over 80 high street retailers, restaurants and supermarkets.

  3. Earn up to 15% back - with every transaction, you’ll earn a percentage of the amount you spend. This is automatically added to your bYond account 30 days later. Choose to save your cashback earnings or add to your bYond card to spend it.

You’ll receive your new bYond card in the post. Activate it online or via the bYond app. You can then add money onto your card and spend it in-store or online at over 80 high street retailers, restaurants and supermarkets.  

Earn up to 15% back 

With every transaction, you’ll earn a percentage of your spend back. This is automatically added to your bYond account 30 days later. Choose to save your cashback earnings or load onto your bYond card ready to spend. 

CSSC 

About CSSC

CSSC is a not–for–profit membership established in 1921 which is available to all staff including contract, agency and temps for just £4.25 a month.  Benefits include, fun days out & exclusive discounts.

Join CSSC Sports and Leisure

CSSC family days out 

Theme parks, wildlife parks, wildfowl and wetland centres, theatre shows and popular attractions nationwide. 

CSSC entertainment benefits

  • 50 to 40% off Odeon, Cineworld, Vue, Picturehouse, Showcase, Empire and independents cinemas. 30% off limitless and unlimited cards
  • West End and theatre shows, trips abroad, taster activity days, and sporting event tickets  
  • theme parks and attractions up to 49% off

CSSC homecare and insurace benefits   

Savings include car, home, health and travel insurance. As well as Vitality health and life insurance cover reward offers. Switch and save energy supplier. Sytner affinity new and used vehicles. Healthy Pets insurance 20% off. Mobile, Laptop or Tablets cover, 10%. Keycare insurance from £18 a year. 

CSSC fitness and sport benefits

Discounts at over 3,000 health clubs, leisure centres and gyms. 

CSSC savings  

Saving include, supermarkets, high street shops, online shopping, days out, spa breaks. MySavings+ online ticket store for attractions, holidays and Ticketmaster. 

Local Offers

Find local offers near you.

For further information please contact Sian Hewitt sian.hewitt@cssc.co.uk 

Go to the CSSC website to join over 160,000 public sector members.

Camden Council Theatre Club Offers 

The Camden Council Theatre Club is a service for staff to help book tickets to London theatre - and save money. The Theatre Club features discounts and special offers to a wealth of West End musicals, plays, entertainment shows and attractions in London. 

The Theatre Club is powered by WestendTheatre.com, the website for London’s West End Theatres. 

There is a big sale running across around 60 shows, with savings on some great musicals and plays in the West End and Off West End.  

Make saving on Tax and NI:  Look into a Shared Cost AVC plan with AVCWISE 

If you're a member of the Local Government Pension Scheme (LGPS), you have access to a valuable staff benefit - a Shared Cost Additional Voluntary Contribution (SCAVC) scheme, facilitated by our partners AVC Wise. 

Shared Cost AVCs are a cost-efficient way to top up your pension pot, providing flexibility, security and value.  Not only will you benefit from the available Income Tax and National Insurance contributions savings, you'll also have the option to amend your contribution amounts as and when you need to. 

The Income Tax and National Insurance contributions savings mean that in a SCAVC a  
£100 contribution will cost a basic rate taxpayer just £66.88 

Register today to learn more about Shared Cost AVCs

Once registered, you'll have access to a wide range of tools to help you retire early and/or with more money. These include: 

  • Booking your place on a webinar running throughout the year 
  • Attending a free 20-minute individual meeting with an AVC Wise retirement expert 
  • Access to the FAQs and Terms and Conditions documents 
  • The AVC Wise Knowledge Hub, which houses their calculator tool and 3 explainer videos about the LGPS, Shared Cost AVCs and the benefits of topping up your Shared Cost AVC 

To contact AVC Wise, please email support@avcwise.co.uk, call 01252 784 546 or visit www.avcwise.co.uk to use the live chat service. 

 

Financial advice

HSBC 

We have partnered with HSBC to give you access to free financial wellbeing webinars.  To register your interest or find out about future webinars please contact HRServices@camden.gov.uk 

Fluent  

For expert education and personal guidance about financial matters, contact Fluent for all financial advice needs, including personal, one-to-one planning appointments with a qualified, experienced financial adviser. 

We offer bespoke educational seminars throughout the year to help you understand finance and what to think about, in order to help you cope and plan appropriately now and later-on in life.   

To find out more please email teresa@fluentwm.co.uk or call 01959 561000 or to visit the Fluent website

Free and impartial help with money from Money Helper 

We want to highlight a support service called MoneyHelper which is supported by three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise. 

It's open to everyone and aims to cut through the complexity, explaining simply what you need to do and how you can do it. MoneyHelper joins up money and pensions guidance to make it quicker and easier to find the right help. 

The website has a wide range of guides and tools for all areas of your life.  You can get free guidance on: 

Support for your mental health and wellbeing

Your mental health and wellbeing is one of our biggest priorities and looking after each other has never been more important.  

If you are feeling down, worried or anxious please know that help is available. 

Free and confidential counselling support  

Our Employee Assistance Programme (EAP) provides practical help with life’s challenges, such as work-life balance and money management. You can also get emotional support from qualified counsellors. 

Support is free, confidential, available 24-hours-a-day, every day of the year – and can be accessed by you and your family members.  

To get support  

  • Visit the workplace options website  
  • Click ‘Login’, then ‘Members login’ – and use company code ‘Camden’ and password ‘employee’ to log in. 
  • Email: assistance@workplaceoptions.com  
  • Phone: 0800 243 4588  
  • Download the iConnectYou app  Android or iOS
  • Connect to experts instantly, book an appointment and/or browse self-help resources Register on the app using the company passcode ‘59909’ 

Free, confidential support from qualified mental health professionals 

Able Futures provide a wide range of first-class mental health support services delivered by qualified health care professionals. They will listen to you to understand any difficulties you are experiencing and create an individual plan of support. 

To get support 

Support for staff affected by trauma 

We recognise that many of you are continuing to deal with a whole range of issues and emotions related to trauma – from grief, loss and burnout, to the impact of racial and other types of trauma which may have been reignited by the increased spotlight on the injustice so many of our colleagues continue to face. 

Our Trauma Informed Coaching and Counselling support is specifically aimed at supporting colleagues affected by trauma in all its forms. This is in addition to our existing Employee Assistance Programme (EAP).  

How to get support 

Support is available for all Camden colleagues. You do not need approval from your manager to access it, and your details will not be shared with your manager or any other member of staff. To get support: 

  1. Choose your coach/counsellor. There are currently two people to choose from. Read through the profiles below to find the one best suited to your needs   
  2. Book your session. Click the link in the profile of your chosen coach/counsellor to book. This is done through an external online booking system to protect confidentiality.   

Rebecca-Monique   

Rebecca-Monique provides coaching support for:     

  • grief and trauma informed coaching     
  • specialist in racial trauma     
  • coaches better understanding of grief and trauma enabling development to tackle challenges.   

As a coach, Rebecca-Monique acts as a guide and there must be a commitment from the client to ‘do the work’. To Find out more about Rebecca-Monique visit Rebecca-Monique’s website and Listen to her weekly podcast, Passing Thoughts   

How to book a session  

Rebecca-Monique delivers 60-minute coaching sessions (virtual and face-to-face) every Thursday. These are capped at four unless Rebecca-Monique, together with the client, feels an additional two sessions are required.    

Book your session with Rebecca-Monique  

Note: Before booking a session with Rebecca-Monique, you’ll need to create an account using your Camden email address to gain access to the Camden Members space.    

Jai Thade  

Jai Thade provides one-to-one counselling support. She:  

  • is a specialist in stress/conflict  
  • counsels on stress, anxiety, burnout, depression, workplace conflict and career development   
  • helps to identify existing strengths, build resilience and offers some solutions.    

Find out more about Jai Thade 

How to book a session  

Jai delivers 45-minute sessions (virtual) every Wednesday. This may be a one-off session or ongoing support, depending on your needs.     

Book your session with Jai Thade  

If you need immediate help support is available right now 

If you are feeling down or desperate, it’s important that you tell someone. You do not have to struggle with difficult feelings alone. If you feel like you are at risk of harming yourself or others, or if you are struggling to function on a day-to-day basis, please know that help is available from professionals who are trained to support you. You can also contact these people/places if you are worried about someone else:   

Contact your GP  

If you are concerned about your mental health you can contact your GP. They can help you access a range of support including medication and talking therapies. This Find the Words guide gives you advice on how to talk to your GP about your mental health.  

Online support  

These online services can help you to find other people who are experiencing the same things as you. Finding people who understand what you’re going through can help in times when you are feeling vulnerable.  

  • Mind’s online community Side by Side is a supportive place where you can feel at home talking about your mental health and connect with others who understand.  
  • Join Togetherall, the leading online mental health support service in the UK, which has professionally trained and registered moderators available around the clock 

Helplines  

If you need advice or someone impartial to talk to:  

  • Call the SANEline on 0300 304 7000 between 4.30 and 10.30pm, each evening  
  • Text SHOUT to 85258 for 24/7 crisis support. This service is available for free on major mobile networks, for anyone in crisis anytime, anywhere  
  • Childline is a confidential line offering support for young people under 19 (and their relatives), offering advice about any topic. You can speak to a counsellor by calling 0800 1111 or via one to one chat between 7.30am and 3.30am every day  
  • The Campaign Against Living Miserably (CALM) is a helpline for men and is open from 5pm-midnight on 0800 58 58 58. The CALM webchat is also open during these hours  
  • Switchboard is a line for LGBT+ support: 0300 330 0630. The helpline is open 10am to 10pm 365 days a year. Or you can email: chris@switchboard.lgbt  
  • The Silver Line is a line, open 24/7, for those over the age of 55 offering information, advice and friendship: 0800 4708 090.