This service is for people who are Deaf or Hard of Hearing, and have difficulty staying safe and socially independent at home.
Before we can offer you our services, a doctor needs to make sure that your hearing loss is permanent. You can ask your family doctor for an ear examination. Your doctor can refer you to an ear, nose and throat (ENT) department or hearing aid clinic.
If your hearing loss is permanent, we will assess your needs at home and discuss with you how to make sure you are safe and independent at home.
Your GP or the audiologist at your local hospital will be able to tell you the details of your hearing loss. This allows social services to ensure they can provide you with the right support. If you have not seen an audiologist, please contact your GP for a referral to audiology at the Royal Free Hospital or the Royal National Throat, Nose and Ear Hospital.
How can I access these services?
People who have hearing loss can be referred for a service in several ways including:
- self-referral (a friend or relative can contact us on your behalf)
- health service (for example District Nurse or Health Visitor)
- via another Council department
Equipment to help you live as independently as possible
If you are eligible for support, we can provide equipment free of charge. The type of equipment depends on your eligibility and individual needs but may include:
- a vibrating pad which is linked to a smoke alarm
- a baby alarm or wrist receiver that has been specially adapted to alert deaf parents of their baby crying
- a flashing light for a doorbell and/or telephone
- an amplified telephone
- Headset or neck-worn T- loop for connection to a TV or a one-to-one meeting
- a textphone
Other Camden Council services
BSL interpreter service
At Camden Council each department will provide BSL interpreters or other communication support for deaf and hard of hearing residents in the borough if requested in advance.
Portable T- Loop
The council will provide a portable T- Loop to those who have hearing loss resident in the borough, if requested in advance.
Camden Council have a Sign Video service available, this can be requested at reception or you can access sign video from the comfort of your own home.
British Sign Language videos
Home Connections BSL Video
These short British Sign Language videos will give you information on how to log in to Home Connections, search for properties, and place or withdraw bids.
Working partnership with Camden Healthwatch and Camden Clinical Commissioning Group
The Adult Social Care working partnership with Camden Clinical Commissioning Group and Camden Healthwatch is all about promoting the Accessible Information Standard and Deaf Awareness in Camden Practices. We aim to break down barriers, so D/deaf and hard of hearing patients can easily access health services.
Children, Young People, Families and Adults working partnership with DeafHope
Camden Council is working in partnership with Deafhope which is the UK’s only sign-language based service to help Deaf women, men and children who experience domestic abuse. People who are Deaf are more at risk of domestic abuse than people who are hearing.
Deaf Parenting UK
Camden Council is working in partnership with Deaf Parenting UK. This website is a central resource of information for Deaf parents and professionals working with Deaf parents. The service offers Family Fun days, Deaf Parenting Skills, Parenting Support and a Befriender Service, etc.
Camden Council signed up to the British Deaf Association BSL charter May 2015. The charter has 5 pledges that the council have pledged their commitment to achieve.
Five pledges of the BSL Charter:
- Ensure access for Deaf people to information and services
- Promote learning and high quality teaching of British Sign Language (BSL)
- Support Deaf children and families
- Ensure staff working with Deaf people can communicate effectively in BSL
- Consult with the local Deaf community on a regular basis
Other local services
If you are profoundly deaf or severely deaf and you would like to apply for a Freedom Pass, please make sure to include your audiogram, proof of your Disability Living Allowance or either Personal Independence Payment or evidence of your hearing loss.
The emergency SMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.
Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.
You will need to register your mobile phone before using the emergency SMS service.
If a deaf person is obese you will need to see a GP who will then refer you to Better Gym. Better Gym, based at 5 Pancras Square, will provide a deaf trainer or provide communication support so that you can have access to healthy exercise plans.
Disability Action Group
Camden Disability Action is setting up a D/deaf and hard of hearing group, if you are interested and would like to be involved, please contact Camden Disability Action.
Services for Deaf adults who use British Sign Language or Signed Support English
RAD (Royal Association for Deaf People) provide information, advice and guidance for D/deaf people living in Camden.
If you need help with:
- benefit advice
- understanding correspondence and form filling
you can visit the Contact Camden reception on Mondays, Tuesdays and Fridays between 10am and 4pm.