This website is run by Camden Council and we want as many people as possible to use it. For example, that means you should be able to:
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
The website uses Browsealoud for text-to-speech and translation into multiple languages.
You can use the Browsealoud toolbar to magnify text, mask parts of the screen and simplify web pages.
You can create and download audio files from our pages and play them on another device.
We know some parts of this website aren’t fully accessible:
- some maps are not fully accessible
- some older PDF documents aren’t fully accessible to screen reader software
What to do if you can’t access parts of this website
If you need information on this website in a different format, you can contact us by phone or via the website.
Contact Camden 020 7974 4444
Report any accessibility problems
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us.
People who use British Sign Language can contact Camden Council using SignVideo Web Access, an online interpreting service.
You can also contact us through TexMee – this is like texting/SMS. You can use this service via its website or app.
Technical information about this website’s accessibility
Camden Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.
Non accessible content
The content listed below is non-accessible for the following reasons:
Non compliance with the accessibility regulations
Pages using the issuu viewer (such as the Camden Magazine) are inaccessible because they can't be navigated with just a keyboard. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and Relationships).
We plan to make all existing interactive elements compliant by September 2020. When we launch new interactive elements we will make sure they meet this accessibility standard.
Content that’s not within the scope of the accessibility regulations
Some of our older PDFs don’t meet accessibility standards.
Some of our PDFs and Word documents are essential to providing our services. By September 2020, we plan to either fix or replace key documents with accessible HTML pages.
Pages with maps may not meet accessibility standards. Where possible we aim to provide a text alternative.
How we test this website
This website is automatically tested by Siteimprove software every 7 days. It evaluates the site according to WCAG and gives us a rating score.
The web team regularly act on issues the system finds.
We also consulted the RNIB who carried out an external accessibility audit of our website before it launched.
What we’re doing to improve accessibility
We are continually working to make improvements to this website and plan to work with residents and external agencies for testing in the future.
This statement was prepared on 19/09/2019. It was last updated on 20/09/2019.