I am blind

If you are blind, we highly recommend navigating our website using a screen reader for full accessibility and easier navigation. 

If you do not have a screen reader, you can still navigate our website using our Browsealoud tool, which can read the contents of the webpage out to you. However, a friend/family/member of staff will need to help activate the option for you first.

On the Browsealoud toolbar, you have two options:

  • Navigate to and select the “play selection” option to have the current page read out to you (Image below shows this as the second option on the Browsealoud toolbar)
  • Navigate to and select the “MP3” option to download an audio version of the page.  You can then put it on an external storage device or download it to your computer to listen to it later. (Image below shows 'MP3' as the sixth option on the Browsealoud toolbar)

Browsealoud toolbar with the triangular 'play' icon and the rectangular 'mp3' options circled

I am partially sighted

If you are partially sighted, you can activate the “Hover to speak mode” from the Browsealoud toolbar. This will read out the content you place your mouse on. You can also combine this with the “Text magnifier” option to make it even easier to access the content on our website.

To improve accessibility to our content even further, you can apply a screen mask by selecting the “Screen mask” option to help your focus and increase the contrast of highlighted content from within the “settings” option on the Browsealoud toolbar.

The Browsealoud toolbar is located usually at the top left of the website but it can be dragged to a different location to ensure full content visibility.

Browsealoud toolbar with 'hand' icon circled

I am Deaf or Hard of Hearing

SignVideo BSL Live

TexMee

Sign Video Interpreting service (BSL)

Sign Video Interpreting service (BSL)

People who use British Sign Language (BSL) can contact Camden Council using SignVideo BSL Live, a specialist interpreting service. The service is available 24 hours a day, seven days a week and is free to use.

To download the app to your phone, search your app store for SignVideo.

Requirements for using SignVideo on a computer

  • PC or Mac with a webcam
  • Browsers: Edge, Chrome, Firefox, or Safari
  • Bandwidth:
    • Min 512kbps, max 1.5 mbps
    • Recommended 1 mbps upload for HD Video

For technical help, contact help@signvideo.co.uk or call 020 3388 0771.

TexMee

TexMee

You can also contact us through TexMee – this is like texting/SMS.

You can use this service in two ways, via the website or a mobile app.

To use it on your mobile, search for TexMee on your app store and download the app.

The service is available between 9am to 5pm Mondays to Fridays, except bank holidays, and will require a webcam. 

If you need to report an emergency repair for example, please use the this service.

Contact repairs via text/SMS

To find out about contacting the repairs team via SMS visit our repairs webpages.

Browsealoud accessibility toolbar

Browsealoud can improve accessibility to our website content in multiple ways. You can choose to watch, hear or read (with captions switched on), the information in the following video to learn more on how it may be able to help you.

Translate this website into different languages

Browsealoud allows you to translate this website into 99 different languages. Click on the Browsealoud heading on the top left corner of our website, then click on the forth icon on the orange toolbar. You can then select the language you want from the drop down menu. 

Note: You may need to clear your browser cache for this function to work properly.

Browsealoud toolbar with the 'translate' icon circled

 

 

 

Accessibility statement

This accessibility statement applies to www.camden.gov.uk.

This website is run by Camden Council and we want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • the website uses Browsealoud for text-to-speech and translation into multiple languages
  • you can use the Browsealoud toolbar to magnify text, mask parts of the screen and simplify web pages
  • you can create and download audio files from our pages and play them on another device

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website aren’t fully accessible:

  • The focus is not clear on links within the 'In this section’ part of some of our webpages
  • The Focus is not clear on pages with 'Previous and Next' buttons
  • The Captcha Iframe on some of our web forms do not contain a descriptive, meaningful and unique title attribute for screen readers to pick up
  • some maps are not fully accessible 
  • some older PDF documents aren’t fully accessible to screen reader software
  • some PDF documents do not have titles that describe the topic or purpose of the page

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille call Contact Camden - 020 7974 4444 or report any accessibility problems and a member of our web team will consider your request and get back to you in three working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, report any accessibility problems and a member of our web team will consider your request and get back to you in three working days.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Contacting us by phone or visiting us in person 

Find out how to contact us

People who use British Sign Language can contact Camden Council using SignVideo Web Access, an online interpreting service.  

You can also contact us through TexMee – this is like texting/SMS. You can use this service via its website or app. 

Technical information about this website’s accessibility 

Camden Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below. 

Non accessible content 

The content listed below is non-accessible for the following reasons: 

Non compliance with the accessibility regulations 

  • Pages using the issuu viewer (such as the Camden Magazine) are inaccessible because they can't be navigated with just a keyboard. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and Relationships). 
  • We plan to make all existing interactive elements compliant by September 2022. When we launch new interactive elements we will make sure they meet this accessibility standard. 
  • The focus is not clear on links within the 'In this section’ part of some of our webpages. This does not meet WCAG 2.4.7 Focus Visible: No or barely visible focus.
  • The Focus is not clear on pages with 'Previous and Next' buttons
  • The Captcha Iframe on some of our web forms do not contain a descriptive, meaningful and unique title attribute for screen readers to pick up. This doesn't meet WCAG 2.4.1 Bypass Blocks and WCAG 4.1.2 Name, Role, Value: Frames must have title attribute.

Content that’s not within the scope of the accessibility regulations 

Some of our older PDFs don’t meet accessibility standards.  

Some of our PDFs and Word documents are essential to providing our services. By September 2022, we plan to either fix or replace key documents with accessible HTML pages. 

Pages with maps may not meet accessibility standards. Where possible we aim to provide a text alternative. 

How we test this website 

This website is automatically tested by Siteimprove software every 7 days. It evaluates the site according to WCAG and gives us a rating score.  

The web team regularly act on issues the system finds. 

We have also consulted the Royal National Institute of Blind People (RNIB) who carried out an external accessibility audit of our website before it launched.  We are currently in the process of carrying out a comprehensive audit of the website and will publish a report to this page once completed.

What we’re doing to improve accessibility 

We are continually working to make improvements to this website and plan to work with residents and external agencies for testing in the future. 

Preparation of this accessibility statement

This statement was prepared on 27/04/2022. It was last reviewed on 28/04/2022. 

Browsealoud

The Browsealoud option is located at the top left of the website next to the accessibility option. Once the toolbar is displayed, it can be dragged to any location to ensure full content visibility