I am blind

If you are blind, we highly recommend navigating our website using a screen reader for full accessibility and easier navigation. 

If you do not have a screen reader, you can still navigate our website using our Browsealoud tool, which can read the contents of the webpage out to you. However, a friend/family/member of staff will need to help activate the option for you first.

On the Browsealoud toolbar, you have two options:

  • Navigate to and select the “play selection” option to have the current page read out to you (Image below shows this as the second option on the Browsealoud toolbar)
  • Navigate to and select the “MP3” option to download an audio version of the page.  You can then put it on an external storage device or download it to your computer to listen to it later. (Image below shows 'MP3' as the sixth option on the Browsealoud toolbar)

Browsealoud toolbar with the triangular 'play' icon and the rectangular 'mp3' options circled

I am partially sighted

If you are partially sighted, you can activate the “Hover to speak mode” from the Browsealoud toolbar. This will read out the content you place your mouse on. You can also combine this with the “Text magnifier” option to make it even easier to access the content on our website.

To improve accessibility to our content even further, you can apply a screen mask by selecting the “Screen mask” option to help your focus and increase the contrast of highlighted content from within the “settings” option on the Browsealoud toolbar.

The Browsealoud toolbar is located usually at the top left of the website but it can be dragged to a different location to ensure full content visibility.

Browsealoud toolbar with 'hand' icon circled

I am Deaf or Hard of Hearing

SignVideo BSL Live


Sign Video Interpreting service (BSL)

Sign Video Interpreting service (BSL)

People who use British Sign Language (BSL) can contact Camden Council using SignVideo BSL Live, a specialist interpreting service. The service is available 24 hours a day, seven days a week and is free to use.

To download the app to your phone, search your app store for SignVideo.

Requirements for using SignVideo on a computer

  • PC or Mac with a webcam
  • Browsers: Edge, Chrome, Firefox, or Safari
  • Bandwidth:
    • Min 512kbps, max 1.5 mbps
    • Recommended 1 mbps upload for HD Video

For technical help, contact help@signvideo.co.uk or call 020 3388 0771.



You can also contact us through TexMee – this is like texting/SMS.

You can use this service in two ways, via the website or a mobile app.

To use it on your mobile, search for TexMee on your app store and download the app.

The service is available between 9am to 5pm Mondays to Fridays, except bank holidays, and will require a webcam. 

If you need to report an emergency repair for example, please use the this service.

Browsealoud accessibility toolbar

Browsealoud can improve accessibility to our website content in multiple ways. You can choose to watch, hear or read (with captions switched on), the information in the following video to learn more on how it may be able to help you.

Translate this website into different languages

Browsealoud allows you to translate this website into 99 different languages. Click on the Browsealoud heading on the top left corner of our website, then click on the forth icon on the orange toolbar. You can then select the language you want from the drop down menu. 

Note: You may need to clear your browser cache for this function to work properly.

Browsealoud toolbar with the 'translate' icon circled




Accessibility statement

This website is run by Camden Council and we want as many people as possible to use it. For example, that means you should be able to:

  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader  

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

The website uses Browsealoud for text-to-speech and translation into multiple languages.  

You can use the Browsealoud toolbar to magnify text, mask parts of the screen and simplify web pages. 

You can create and download audio files from our pages and play them on another device. 

We know some parts of this website aren’t fully accessible: 

  • some maps are not fully accessible 
  • some older PDF documents aren’t fully accessible to screen reader software 

What to do if you can’t access parts of this website 

If you need information on this website in a different format, you can contact us by phone or via the website. 

Contact Camden 020 7974 4444 

Report any accessibility problems  

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Contacting us by phone or visiting us in person 

Find out how to contact us

People who use British Sign Language can contact Camden Council using SignVideo Web Access, an online interpreting service.  

You can also contact us through TexMee – this is like texting/SMS. You can use this service via its website or app. 

Technical information about this website’s accessibility 

Camden Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below. 

Non accessible content 

The content listed below is non-accessible for the following reasons: 

Non compliance with the accessibility regulations 

Pages using the issuu viewer (such as the Camden Magazine) are inaccessible because they can't be navigated with just a keyboard. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and Relationships). 

We plan to make all existing interactive elements compliant by September 2020. When we launch new interactive elements we will make sure they meet this accessibility standard. 

Content that’s not within the scope of the accessibility regulations 

Some of our older PDFs don’t meet accessibility standards.  

Some of our PDFs and Word documents are essential to providing our services. By September 2020, we plan to either fix or replace key documents with accessible HTML pages. 

Pages with maps may not meet accessibility standards. Where possible we aim to provide a text alternative. 

How we test this website 

This website is automatically tested by Siteimprove software every 7 days. It evaluates the site according to WCAG and gives us a rating score.  

The web team regularly act on issues the system finds. 

We also consulted the RNIB who carried out an external accessibility audit of our website before it launched.  

What we’re doing to improve accessibility 

We are continually working to make improvements to this website and plan to work with residents and external agencies for testing in the future. 

This statement was prepared on 19/09/2019. It was last updated on 20/09/2019. 


The Browsealoud option is located at the top left of the website next to the accessibility option. Once the toolbar is displayed, it can be dragged to any location to ensure full content visibility