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Heating repairs

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Heating repairs

Over the winter, we receive a high number of calls reporting faulty heating.  

Most problems don't need a repairs call out and are simple issues you can fix yourself. Complete this checklist before requesting a repair:

  • Set your thermostat to about 22 degrees
  • Set the timer to 'heating on'
  • Turn radiators on full by turning valves anti-clockwise

Report an emergency heating repair

If you’ve completed the checklist and you still have no heat to your home this is classed as an emergency between 1 October and 1 April.

If you are an enhanced tenant, heating problems are treated as an emergency.

Call us on 020 7974 4444 option 3 then 1 from Monday to Friday, 9am to 5pm. Outside of these hours, call 020 7974 4444. We will be with you between 6 to 24 hours.

Report a non-emergency heating repair

If you’ve completed the checklist and you have heating, but one or more of your radiators aren’t working properly, report it as a non-emergency repair.

Report a non-emergency repair

Claim a heating rebate

You can claim a heating rebate if you:

  • are a Camden tenant
  • are on a communal boiler
  • have had no heating, hot water or bulk gas for more than 3 days

The maximum claim is for 6 months. It takes approximately 20 working days for the request to be processed.

Claim a heating rebate

Leaseholders on communal boilers can claim compensation through leaseholder services.