Dockless Bike Hire in Camden

Camden has run a year long trial with dockless electric bike operator Lime. Lime bikes include the Jump brand.  Bikes can be hired through a smartphone app and used in a similar fashion to TfL Santander bikes. Dockless bikes must be picked up and dropped off in designated docking bays which can be found on the app. Users who don't observe these parking restrictions will receive a fine. 

https://www.li.me/locations/uk

Parking responsibly

Dockless bike hire operators provide detailed user information on compulsory parking bays, preferred parking zones and no-parking zones.  

Where designated bays are not available, bikes must be parked responsibly without causing an obstruction. Bikes must not be parked on narrow pavements, at bus stops, near entrances or accessibility ramps.

No-parking zones for dockless bikes include:

  • Area south of Euston Road
  • Camden Town
  • Kings Cross and St Pancras
  • Euston station and HS2 construction area
  • Regents Park
  • Seven Dials

Riders must use the compulsory dockless bikes parking bays located in these zones.  

Bike hire for key workers and lower income users

Camden's dockless bike hire operator Limebike are supporting lower income users and key workers for the next 12 months with their new Lime Access and Lime Aid programmes.  

For a Lime Access user, an e-bike ride of around a mile and a half could cost as little as £1.40.

The Lime Aid programme provides key workers, including NHS and emergency services staff, with unlimited free 30 minute e-bike rides, providing a safe, socially distanced transport option free of charge.  

Sign up here, stating your key workers role or how you would benefit from discounted rides. The offer includes three months free London Cycling Campaign membership.

A similar offer is available from Transport for London for NHS workers using Santander Cycles for journeys of less than 30 minutes.

Reporting an obstruction

The quickest way to report a hire bike causing an obstruction is to contact the operator directly, These are the contact details:

Lime
(including Jump)

Email: support@li.me

Phone: 0800 808 5223

Twitter: @limebike

In app reporting

Freebike

Email: hello@freebike.com

Phone: 02036337083

Twitter: @FreebikeUK

In app reporting

Beryl

Email: support@beryl.cc

Twitter: @BerylBikes

In app reporting

Mobike

Mobike has ended operations outside China, but limited support remains available: 

Email: support.uk@mobike.com

 

If you have a complaint that has not been resolved by the dockless bike company, contact us by email: travelplans@camden.gov.uk.

eScooter Hire trial in Camden

Transport for London has launched an electric scooter hire trial across parts of London. We are now consulting on whether to take part and how electric scooter hire in Camden would be managed. The consultation closes on 12th July 2021 and you can have your say via our consultation website.

Dott, Lime and Tier have been selected as service operators by TfL and London Councils.

All three operators have experience of providing rental e-scooters in other European cities. In addition, Lime currently provide dockless hire bikes in London, including Camden.

We are committed to exploring options for sustainable forms of transport and ways to tackle the climate crisis. Rental e-scooters could provide an alternative mode of travel that is emission free while being used for commuting, accessing local services and leisure trips.

This would meet our Camden Transport Strategy policies, which include our aspiration to “develop and implement a range of initiatives that promote and provide attractive, convenient and safe alternatives to private cars and other forms of motor traffic”.

The Camden Citizens’ Assembly on the Climate Crisis has developed 17 actions that should be taken by residents, community groups, businesses and Camden Council to tackle the climate crisis. Taking part in the trial would also help meet action 10 which is to enable electric transport with infrastructure and incentives. The trial is particularly important as a means of helping to reduce the potential impacts of a car-led recovery as Covid-19 restrictions continue to be eased.

If you would like a paper version of the consultation questions, please call 020 7974 4444 and we will post one to you. If you would like to make any other comments, you can do so by sending an email to:

safetravel@camden.gov.uk or by post to FREEPOST LBC TRANSPORT STRATEGY.

You can also have your say on the ongoing trial by visiting the TfL website. If the Council joins the trial, a dedicated email address and a page on the Safe and Healthy Streets Commonplace will be created to allow residents and stakeholders to provide their feedback during the trial period.