Dockless Bike Hire in Camden

Camden has run a year long trial with dockless electric bike operator Lime. Lime bikes include the Jump brand.  Bikes can be hired through a smartphone app and used in a similar fashion to TfL Santander bikes. Dockless bikes must be picked up and dropped off in designated docking bays which can be found on the app. Users who don't observe these parking restrictions will receive a fine. 

https://www.li.me/locations/uk

Parking responsibly

Dockless bike hire operators provide detailed user information on compulsory parking bays, preferred parking zones and no-parking zones.  

Where designated bays are not available, bikes must be parked responsibly without causing an obstruction. Bikes must not be parked on narrow pavements, at bus stops, near entrances or accessibility ramps.

No-parking zones for dockless bikes include:

  • Area south of Euston Road
  • Camden Town
  • Kings Cross and St Pancras
  • Euston station and HS2 construction area
  • Regents Park
  • Seven Dials

Riders must use the compulsory dockless bikes parking bays located in these zones.  

Bike hire for key workers and lower income users

Camden's dockless bike hire operator Limebike are supporting lower income users and key workers for the next 12 months with their new Lime Access and Lime Aid programmes.  

For a Lime Access user, an e-bike ride of around a mile and a half could cost as little as £1.40.

The Lime Aid programme provides key workers, including NHS and emergency services staff, with unlimited free 30 minute e-bike rides, providing a safe, socially distanced transport option free of charge.  

Sign up here, stating your key workers role or how you would benefit from discounted rides. The offer includes three months free London Cycling Campaign membership.

A similar offer is available from Transport for London for NHS workers using Santander Cycles for journeys of less than 30 minutes.

Reporting an obstruction

The quickest way to report a hire bike causing an obstruction is to contact the operator directly, These are the contact details:

Lime
(including Jump)

Email: support@li.me

Phone: 0800 808 5223

Twitter: @limebike

In app reporting

Freebike

Email: hello@freebike.com

Phone: 02036337083

Twitter: @FreebikeUK

In app reporting

Beryl

Email: support@beryl.cc

Twitter: @BerylBikes

In app reporting

Mobike

Mobike has ended operations outside China, but limited support remains available: 

Email: support.uk@mobike.com

 

If you have a complaint that has not been resolved by the dockless bike company, contact us by email: travelplans@camden.gov.uk.

eScooter Hire in Camden

Transport for London (TfL) and London Councils have launched a competition to select up to three operators for a twelve-month trial of rental e-scooters. Camden are actively considering participating this London trial.  The final decision will be announced in 2021.
 
For more information on the trial please check the TfL website.