New operators

Camden has run a year long trial with dockless electric bike operator Lime. Lime bikes include the Jump brand.  Bikes can be hired through a smartphone app and used in a similar fashion to the Santander docking bikes. However, dockless bikes do not need to be picked up or dropped off in docking bays. They should be parked designated parking bays instead which are identified on the app. User who don't observe the parking restrictions will receive a fine. 

https://www.li.me/locations/uk

Parking responsibly

Dockless bike hire operators provide detailed user information on preferred parking zones and no-parking zones.  

Bikes should be parked in designated bays where available, or elsewhere responsibly and without causing obstruction. Bikes must not be parked on narrow pavements, at bus stops, near entrances or accessibility ramps.

Certain areas in the borough are dockless bike no-parking zones:

  • Camden Town
  • Kings Cross and St Pancras
  • Euston and HS2 construction area
  • Regents Park
  • Seven Dials

Reporting an obstruction

The quickest way to report a hire bike causing an obstruction is to contact the operator directly, These are the contact details:

Lime
(including Jump)

Email: support@li.me

Phone: 0800 808 5223

Twitter: @limebike

In app reporting

Freebike

Email: hello@freebike.com

Phone: 02036337083

Twitter: @FreebikeUK

In app reporting

Beryl

Email: support@beryl.cc

Twitter: @BerylBikes

In app reporting

Mobike

Mobike has ended operations outside China, but limited support remains available: 

Email: support.uk@mobike.com

 

If you have a complaint that has not been resolved by the dockless bike company, contact us by email: travelplans@camden.gov.uk.