If your home has mould, you should tell us straight away. Getting rid of mould is a priority for us.
If mould is being caused by damp from a containable leak, you should report damp using your Camden Account, live chat, WhatsApp or SMS.
What happens next
A member of our damp and mould team will visit your home within 10 working days. They will assess the mould and agree the next steps with you.
Preventing mould
Mould in the home is often caused by condensation. This is when there is too much moisture in the air from things such as cooking steam or damp washing. If there is poor ventilation, the moisture forms water droplets on cold surfaces. This damp can cause mould to grow.
Watch a video on how to prevent condensation, damp and mould.
Camden damp and mould policy
Find out further information by reading our damp and mould policy.