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Repairs service charge

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Repairs service charge

We are responsible for carrying out repairs and maintenance to the shared areas of your building and estate. 

Repairs and maintenance to your block can include things like:

  • repairs to the roof
  • windows and doors in communal areas
  • lifts
  • stairways and corridors
  • outside brickwork
  • electrical testing
  • repairs to communal cold water storage tanks

If your block has a lift, door entry or other type of shared system that you do not use, the cost of maintenance is still included in your service charge as stated in the terms of your lease.

Repairs and maintenance to your estate can include things like:

  • clearing of sewers
  • repairs to play areas (only 50% is recharged)
  • repairs to pathways
  • repairs to fences 

Direct costs, fixed fees, and indirect costs for repairs

Direct costs

Direct costs are the direct labour and material costs of carrying out a job performed by the contractor and were determined when the repairs contract was procured. It is the invoiced amount from the contractor excluding VAT. 

Fixed fees

Fixed fees are the management costs of a contractor. They apply to works carried out by some contractors and form part of their contract with Camden. Other contractors include their management costs in the total cost of the work and it forms part of the direct cost.

Variable fees

These are paid to contractors when they meet performance targets and form part of their contract with Camden. Our quality assurance team monitor a percentage of the repairs carried out by contractors to make sure they meet the standard required and charges are correct. Our repairs IT system randomly selects which repairs should be inspected by the quality assurance team. 

Indirect costs

Indirect costs are the costs that are exclusively associated with the repairs service but not directly attributable to individual jobs. For example, a proportion of Camden’s call centre, repairs team officers and surveyors’ costs. The repairs service could not operate properly without the direct involvement of these staff.