British Sign Language (BSL) support to contact Camden
If you use British Sign Language, you can contact us using InterpretersLive!.
Who InterpretersLive! is for
This service is for Deaf people and anyone who uses BSL.
What you can use it for
You can use InterpretersLive! to contact us. This includes if you need to:
- get information about a council service
- speak to a council officer through a BSL interpreter
- make a service request or report a problem
- get help with forms or applications
How InterpretersLive! works
You can use InterpretersLive! any time, day or night.
It’s free when you connect over WiFi. If you’re using your mobile data allowance, it works the same as a normal video call.
You can either use InterpretersLive! online or during a face-to-face visit.
What you'll need to use InterpretersLive!
You’ll need a phone, tablet or computer with a good internet connection. Make sure your device is running the most up to date version of iOS, Windows or Android.
You’ll also need to allow access to your camera and microphone to use this service
You can also use the public PCs available on the ground floor of our offices at 5 Pancras Square.
Watch this video to see how to use InterpretersLive!.
How to use InterpretersLive!
- When you start you can add your name and email address. This is optional.
- You will connect with a qualified BSL interpreter by video.
- They will call our contact centre on a dedicated phone line and we will link you to the right service.
- The interpreter will support your conversation in real-time.
You can also download the InterpretersLive! app on your mobile device.
InterpretersLive during a face-to-face visit
You can also use InterpretersLive! when you visit our offices or meet with Council staff.
- Tell the person you are in contact with beforehand that you will need an interpreter.
- Connect to a BSL interpreter in the same way as InterpretersLive! interpreting service.
- You and the council officer stay in the same room while the interpreter supports the conversation.