Advice for council tenants:
If you’re a council tenant and are worried about paying your rent, council tax or bills, speak to your neighbourhood housing officer as soon as possible. No tenant will be evicted from their home if they are unable to pay the rent because of COVID-19 and we are committed to supporting you through this very difficult time.
If you are still able to pay your rent, council tax and bills, you should pay as normal. We really don’t want any of our tenants to build up debt, and we need to carry on collecting rent so we can keep looking after you and keep all of our housing services running. For questions about rent, other bills or any other concerns, you can call your neighbourhood housing officer on 020 7974 4444 (option 3 then 5).
Advice for leaseholders:
If you're a leaseholder and you think you will have difficulty paying your service charge or major works invoices because of COVID-19, we are here to help. Please email leaseholder services at email@example.com or call 020 7974 3559.
Advice for private renters:
If you are a private renter, speak to your landlord if you are struggling. However, landlords cannot legally evict a tenant who can’t pay the rent as a result of COVID-19, and all court action for evictions are on hold until at least 31 March. This means you should stay in your home even if you’ve already had notice or your landlord applied to court before the COVID-19 outbreak began. However, if you are struggling to pay your rent you can apply for Universal Credit. If you are already receiving Universal Credit or Housing Benefit you can apply to the Council for a Discretionary Housing Payment.
Advice for home owners:
If you’re a home owner, please call your mortgage provider to explain your change in circumstances because they will be able to pause mortgage payments for up to three months.