Access food and other essential support during COVID-19

As of Saturday 1 August the Government’s shielding programme has ended and those who are of clinically high risk to Covid-19 can return to shops and places of worship whilst following social distancing guidelines.

However, we know that some of you may have concerns about maintaining a safe social distance whilst out and about and may prefer to stay at home. Should you choose to do so there are various options for you to access food and other essential supplies.

Support for clinically high risk residents is continuing beyond the Government’s pause in the Shielded Programme – this includes food support and the delivery of medicines

We know that some Camden residents are struggling. This may have been made worse by the current health emergency. You may have concerns about access to food and other essential items. 

Camden Council and partner organisations are here to help whether:

  • you have been identified by the NHS as someone who is clinically high risk to infection who is choosing to self-isolate
  • someone with an underlying health issue who is choosing to self-isolate
  • someone who is not housebound but is struggling financially 

To ensure you find support suited to you, follow the links below:

Support for clinically high risk residents – this offer is available to anyone who is clinically extremely vulnerable (high risk) and has received a letter from the NHS asking them to self-isolate.

Support for vulnerable residents – this offer is available to individuals who have not received a letter from the NHS, but have underlying health conditions that make them clinically vulnerable (moderate risk) and are choosing to stay home as much as possible.

Support for residents facing financial hardship – this offer is available to anyone struggling financially as a result of the current health emergency.

You can also call us to discuss your needs on 020 7974 4444 (option 9)

Support for clinically high risk residents

As of Saturday 1 August the Government’s shielding programme ended and those who are of clinically high risk to Covid-19 can return to shops and places of worship whilst following social distancing guidelines. They can also return to work if the business is made Covid-safe.

What support is available to people who are clinically high risk? 

If you wish to continue self-isolating because of your clinical condition then there are a number of ways you can continue to access food and other essentials:

  • Make use of the supermarket priority delivery slots, you can read more here.
  • Use one of the many commercial options now available to access food, including telephone ordering, food box delivery, prepared meal delivery and other non-supermarket food delivery providers, you can find a list here.
  • If you need urgent help and have no other means of support, call Contact Camden on 020 7974 4444 (option 9) to find out what other support services are available in your area. 

NHS Volunteer Responders

Support will continue to be available through the NHS Volunteer Responder Scheme beyond the end of July.

NHS Volunteer Responders can help you with:

  • Collecting shopping, medication (if your friends and family cannot collect them for you) or other essential supplies.
  • A regular, friendly phone call which can be provided by different volunteers each time or by someone who is also shielding and will stay in contact for several weeks; and
  • Transport to medical appointment.

Please call 0808 196 3646 between 8am and 8pm to arrange support or speak to your health case professional for transport support. More information is available at nhsvolunteerresponders.org.uk 

Income and employment support 

From Saturday 1 August, those who were shielding can return to work should they wish to do so, as long as the business is COVID safe.

The Government is asking employers to work with them to ease the transition back to work. It is important that you continue to take careful precautions at work. Where possible your employer should be doing all that they can to allow you to work from home, including moving them to another role if required. Where this is not possible, those who have been shielding should be provided with the safest onsite roles that enable you to maintain social distancing.

If employers cannot provide a safe working environment, they can continue to use the Job Retention Scheme for shielded employees who have already been furloughed.  

What support will be available after July? 

From Saturday 1 August, clinically high risk people will continue to have access to priority supermarket delivery slots registered online before Friday 17 July.  

NHS Volunteer Responders will also continue to offer support to those who need it, including collecting and delivering food and medicines. If you are vulnerable or at risk and need help with shopping, medication or other essential supplies, please call 0808 196 3646 (8am to 8pm).  
 
You can fine details of further support and advice available from the Government at gov.uk/find-coronavirus-support   
 

Support for vulnerable residents

Not everyone with a health condition will have received a letter from the NHS advising them to stay home. If you are clinically vulnerable and and are staying home as much as possible to protect yourself from infection, then a number of food support services are available to you should you need them. 

Priority supermarket food delivery

The Government is working with supermarkets to ensure that those who are self-isolating because of an underlying health condition are able to get priority food delivery. You can sign up to the Government’s scheme on our Priority supermarket delivery page. 

Support from the voluntary sector

There are a range of voluntary organisations across Camden who are doing their bit to support residents in need. You can find a list of voluntary organisations working in your area on our online directory.

They can help you access a wide range of services and practical including:

  • Food
  • Prescriptions
  • Financial advice and support
  • Mental health support
  • Employment advice 
  • Mutual aid

Support for residents facing financial hardship

We understand that the current situation may have put financial pressures on you and your household. If you are not self-isolating but need extra help accessing food and other support, then a number of services are available to you. 

Accessing foodbanks and community food hubs

To access a foodbank you will need foodbank vouchers. You can get referrals to access these from Council officers, social workers, children’s centres, GP surgeries and advice charities. 

There are four main foodbanks in Camden, three are operated by Trussel Trust:

Camden Foodbank

Euston Foodbank

Chalk Farm Foodbank

The fourth is a mobile foodbank that travels to different locations in the borough, you can refer yourself to this service here

Since lockdown came into place a number of community emergency food distribution centres have also been set up. Many of these are available to anyone who needs them, regardless of whether or not you have foodbank vouchers. You can find details of local distribution centres on our online service directory.

With increased demand for foodbanks, donations from the public are more important than ever. If you are able to provide non-perishable groceries such as cereal, soups, pasta, tinned foods, UHT milk and more, please help by giving directly to your local foodbank or by leaving in your supermarket’s collection point. You can find out more about how to donate and what to donate here.

Access food support from schools

If your child is entitled to free school meals then you are eligible for additional food support. You can access this directly through your school’s website. 

Support from the voluntary sector

There are a range of voluntary organisations across Camden who are doing their bit to support residents in need. You can find a list of voluntary organisations working in your area on our online directory.

They can help you access a wide range of services and practical including:

  • Food
  • Prescriptions
  • Financial advice and support
  • Mental health support
  • Employment advice 
  • Mutual aid


Support for sheltered housing tenants 

If you have a family member living in sheltered housing, please be assured that we are doing whatever we can to support them. All tenants in our 23 schemes have regular contact with their housing managers, either face to face or over the phone, and where a resident is in need of shielding this contact is daily.

Where residents are unable to access help themselves, housing managers have been collecting shopping and prescriptions, they have also helped individuals with top up gas and electric move over to online payments. 

Where necessary, sheltered housing tenants have also been put in touch with voluntary sector partners including:

  • Age UK Camden
  • QCCA
  • The Winch
  • Highgate Newtown Community Centre
  • Local TRAs
     

Priority supermarket delivery

We are working with central government to ensure that those who need to stay at home as much as possible can access priority food deliveries. 

You can choose between Tesco and Iceland deliveries. If you want an Iceland delivery, please first check with Iceland that they deliver to your postcode: Iceland website

You can check the eligibility criteria and apply for a supermarket priority delivery slot using the online form below.

Apply for priority food delivery

Help completing the form

If you need help completing the online form or wish to make any changes, please call the Coronavirus Support Line on 020 7974 4444 (option 9), Monday to Friday 8am to 6pm.

You can nominate anyone to support you to complete the form. This includes friends, family and neighbours.

Minimum spend

For Tesco deliveries, the minimum spend is £40.

For Iceland, the minimum spend is £25.

If you’d like to get help with your shopping from another supermarket, please see the table at the bottom of the page for information on the offers from other supermarkets in Camden.

How will I know if I have got a slot?

For Tesco deliveries, Tesco will contact you within 72 hours to give you a priority food delivery slot. Camden has been given a certain number of priority shopping spaces. If these have already been used, we will let you know and tell you of other ways of getting supermarket shopping. 

For Iceland deliveries, Camden will contact you within 3 working days and give you a passcode. This will give you access to priority shopping via their website. 

Questions about your priority slot?

If you have been given a priority slot and have questions, please contact the supermarket directly.

If you can’t get a priority slot, or need food earlier

All large supermarkets in Camden are offering support to get food. Please see the table at the bottom of this page for more information on what’s available.

You can also contact the Coronavirus Support Line on 020 7974 4444 (option 9) for help in getting emergency food. Emergency food is for you are housebound, have two days or less of food and have no one to help you get food.

Supermarkets offering priority delivery options

Supermarket Priority offer Min spend Online Telephone
Co-op Same day food delivery (under 20 items) £15 Apply for the priority deliveries through the Co-op website 0800 068 6727
Iceland Priority shopping delivery slots £25 Fill in our priority food delivery form Camden COVID-19 Support Line 020 7974 4444 (option 9)
Morrisons

Priority call and collect shopping and food box for next day delivery

£30 for food box Apply for the priority deliveries on the Morrisons website 0345 611 6111 (option 5)
New Covent Garden Market Priority shopping delivery slots £15 Apply for a priority delivery slot on the New Covent Garden Market website   
Ocado Priority shopping delivery slots £17 Apply for a priority delivery slot on the Ocado website 0345 656 1234
Sainsbury's Priority shopping delivery slots N/A Apply for a priority delivery slot on the Sainsbury's website 0800 328 1700
Tesco Priority shopping delivery slots £45 Fill in our priority food delivery form Camden COVID-19 Support Line 020 7974 4444 (option 9) 
Waitrose Food box £25 Order the Waitrose food box delivery from the John Lewis website 0800 022 4055 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Who can apply for priority supermarket deliveries?

The priority supermarket delivery scheme is available for residents who meet at least one of the following criteria:

  • Unable to access food because you are self-isolating at home due to exposure to COVID-19 (or suspected exposure in the absence of verification through testing)
  • Unable to access food because you are staying at home as much as possible due to pre-existing health conditions. Includes those who are:
    • Aged 70 or older
    • Pregnant
    • Have one of the following conditions:
    • Lung conditions, such as asthma, COPD, emphysema or bronchitis
    • Heart disease, such as heart failure
    • Chronic kidney disease
    • Liver disease, such as hepatitis
    • Conditions affecting the brain and nerves, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
    • Diabetes
    • Problems with your spleen – for example, sickle cell disease, or if you've had your spleen removed
    • A weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
    • Being very overweight (having a BMI of 40 or above)
  • Unable to access food due to COVID-19 impact on food delivery
  • If you are disabled or have a long-term health condition (e.g. neurological conditions, mental health issues, physical disabilities, the blind and partially sighted etc.) and rely on food delivery via supermarkets or support networks, which may have been cut off due to increased delivery demand and/or your support network self-isolating/distancing.

 

Apply for priority supermarket delivery