Clinically extremely vulnerable people are advised to return to shielding. 

The advice states that you should stay at home as much as possible but are encouraged to go outdoors carefully to exercise or to attend health appointments. You are strongly advised not to go to shops or pharmacies.

What support is available to people who are clinically high risk? 

• Make use of the supermarket priority delivery slots, you can read more here.
• Use one of the many commercial options now available to access food, including telephone ordering, food box delivery, prepared meal delivery and other non-supermarket food delivery providers, you can find a list here.
• If you need urgent help and have no other means of support, call Contact Camden on 020 7974 4444 (option 9) to find out what other support services are available in your area. 

NHS Volunteer Responders

Support continues to be available through the NHS Volunteer Responder Scheme.

NHS Volunteer Responders can help you with:

• Collecting shopping, medication (if your friends and family cannot collect them for you) or other essential supplies.
• A regular, friendly phone call which can be provided by different volunteers each time or by someone who is also shielding and will stay in contact for several weeks; and
• Transport to medical appointment.

Please call 0808 196 3646 between 8am and 8pm to arrange support or speak to your health case professional for transport support. More information is available at nhsvolunteerresponders.org.uk 

Income and employment support

If you cannot work from home, then you should not attend work. You may be eligible for the Coronavirus Job Retention Scheme (furlough). 

You can find details of further support and advice available from the Government at gov.uk/find-coronavirus-support

Not everyone with a health condition will have received a letter from the NHS advising them to stay home. If you are clinically vulnerable and and are staying home as much as possible to protect yourself from infection, then a number of food support services are available to you should you need them. 

Priority supermarket food delivery

The Government is working with supermarkets to ensure that those who are self-isolating because of an underlying health condition are able to get priority food delivery. You can sign up to the Government’s scheme on our Priority supermarket delivery page. 

Support from the voluntary sector

There are a range of voluntary organisations across Camden who are doing their bit to support residents in need. You can find a list of voluntary organisations working in your area on our online directory.

They can help you access a wide range of services and practical including:

• Food
• Prescriptions
• Financial advice and support
• Mental health support
• Employment advice 
• Mutual aid

We understand that the current situation may have put financial pressures on you and your household. If you are not self-isolating but need extra help accessing food and other support, then a number of services are available to you. 

Accessing food banks and community food hubs

To access a food bank you may need foodbank vouchers. You can get referrals to access these from Council officers, social workers, children’s centres, GP surgeries and advice charities. 

There are four main foodbanks in Camden, three are operated by Trussel Trust:

Camden Foodbank

Euston Foodbank

Chalk Farm Foodbank

The fourth is a mobile foodbank that travels to different locations in the borough, you can refer yourself to this service here. 

Since lockdown came into place a number of community emergency food distribution centres have also been set up. Many of these are available to anyone who needs them, regardless of whether or not you have foodbank vouchers. You can find details of local distribution centres on our online service directory.

With increased demand for foodbanks, donations from the public are more important than ever. If you are able to provide non-perishable groceries such as cereal, soups, pasta, tinned foods, UHT milk and more, please help by giving directly to your local foodbank or by leaving in your supermarket’s collection point. You can find out more about how to donate and what to donate here.

Access food support from schools

If your child is entitled to free school meals then you are eligible for additional food support. You can access this directly through your school’s website. 

Support from the voluntary sector

There are a range of voluntary organisations across Camden who are doing their bit to support residents in need. You can find a list of voluntary organisations working in your area on our online directory.

They can help you access a wide range of services and practical including:

• Food
• Prescriptions
• Financial advice and support
• Mental health support
• Employment advice 
• Mutual aid

If you are struggling to feed yourself or your family please visit Camden's Find Food site, which shows you the nearest community organisations providing food near you.

Support for sheltered housing tenants 

If you have a family member living in sheltered housing, please be assured that we are doing whatever we can to support them. All tenants in our 23 schemes have regular contact with their housing managers, either face to face or over the phone, and where a resident is in need of shielding this contact is daily.

Where residents are unable to access help themselves, housing managers have been collecting shopping and prescriptions, they have also helped individuals with top up gas and electric move over to online payments. 

Where necessary, sheltered housing tenants have also been put in touch with voluntary sector partners including:

• Age UK Camden
• QCCA
• The Winch
• Highgate Newtown Community Centre
• Local TRAs
   

We are working with central government to ensure that those who need to stay at home as much as possible can access priority food deliveries. 

You can choose between Tesco and Iceland deliveries. If you want an Iceland delivery, please first check with Iceland that they deliver to your postcode: Iceland website

You can check the eligibility criteria and apply for a supermarket priority delivery slot using the online form below.

Apply for priority food delivery

Help completing the form

If you need help completing the online form or wish to make any changes, please call the Coronavirus Support Line on 020 7974 4444 (option 9), Monday to Friday 8am to 6pm.

You can nominate anyone to support you to complete the form. This includes friends, family and neighbours.

Minimum spend

For Tesco deliveries, the minimum spend is £40.

For Iceland, the minimum spend is £25.

If you’d like to get help with your shopping from another supermarket, please see the table at the bottom of the page for information on the offers from other supermarkets in Camden.

How will I know if I have got a slot?

For Tesco deliveries, Tesco will contact you within 72 hours to give you a priority food delivery slot. Camden has been given a certain number of priority shopping spaces. If these have already been used, we will let you know and tell you of other ways of getting supermarket shopping. 

For Iceland deliveries, Camden will contact you within 3 working days and give you a passcode. This will give you access to priority shopping via their website. 

Questions about your priority slot?

If you have been given a priority slot and have questions, please contact the supermarket directly.

If you can’t get a priority slot, or need food earlier

All large supermarkets in Camden are offering support to get food. Please see the table at the bottom of this page for more information on what’s available.

You can also contact the Coronavirus Support Line on 020 7974 4444 (option 9) for help in getting emergency food. Emergency food is for you are housebound, have two days or less of food and have no one to help you get food.

Supermarkets offering priority delivery options

The priority supermarket delivery scheme is available for residents who meet at least one of the following criteria:

• Unable to access food because you are self-isolating at home due to exposure to COVID-19 (or suspected exposure in the absence of verification through testing)
• Unable to access food because you are staying at home as much as possible due to pre-existing health conditions. Includes those who are:
  • Aged 70 or older
  • Pregnant
  • Have one of the following conditions:
  • Lung conditions, such as asthma, COPD, emphysema or bronchitis
  • Heart disease, such as heart failure
  • Chronic kidney disease
  • Liver disease, such as hepatitis
  • Conditions affecting the brain and nerves, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • Diabetes
  • Problems with your spleen – for example, sickle cell disease, or if you've had your spleen removed
  • A weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • Being very overweight (having a BMI of 40 or above)
• Unable to access food due to COVID-19 impact on food delivery
• If you are disabled or have a long-term health condition (e.g. neurological conditions, mental health issues, physical disabilities, the blind and partially sighted etc.) and rely on food delivery via supermarkets or support networks, which may have been cut off due to increased delivery demand and/or your support network self-isolating/distancing.

Apply for priority supermarket delivery