Why has my recycling and rubbish not been collected?
We ask residents to put their bins, bags, and boxes out for collection in the right place - at the front boundary, near the entrance of your property - before 7am on the morning of their collection day.
Our crews can not return to collect bins that were not put out correctly. Their bin lorries have cameras which can verify exactly what time they visited your property and where the bins were when they arrived.
These rules have been in place since our new Environmental Services contract began in April 2017.