If you’re at risk of being homeless

We can: 

• offer advice on finding a home
• try to prevent or delay you becoming homeless
• explain your rights
• offer advice on your tenancy

We can work with you to try and prevent your homelessness and resolve any housing issues you may have.  We can do this by working with you to create a personalised housing plan.

If we cannot prevent you becoming homeless

We may have a legal duty to offer you accommodation if we cannot prevent you becoming homeless and you’re:

• a care leaver
• pregnant
• a parent of dependent children 
• vulnerable through age or ill health
• in or have been in the armed forces  
• serving or have served a custodial sentence
• fleeing violence or abuse
• in an emergency such as a fire or flood

Accommodation

If we have a legal duty to offer accommodation, we will offer private rented or temporary accommodation. If you’ve no rights to public funds such as benefits, we may not be able to provide you with housing. We can still offer housing advice.

If you have no priority need for housing then we have no legal duty to provide you with accommodation. We go further than the law tells us to but our resources are limited. We only offer accommodation to those who need it most.