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Report a missed collection

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Report a missed collection

You may experience delays to some collections due to temporary driver shortages by our collections teams. If your recycling, rubbish or garden waste collection is missed we will attempt to collect it the following day.

 You can report a missed collection for: 

  • recycling 
  • rubbish 
  • food waste  
  • garden waste  

You must report it within 2 working days after your collection day. 

Report a missed collection 

Do the right thing with your waste 

Your recycling, rubbish, food waste and garden waste may not be collected if it isn’t put out in the right place, at the right time. 

Find out when you should put your waste out, by checking your collection day. 

Make sure your waste is in the right place, by checking what you should do on collection day. 

Let us know if you need help with recycling and rubbish collections. 

Contaminated recycling 

Your recycling will not be collected if it is mixed with things that cannot be recycled. It needs to be clean, dry and empty. 

Find out more about how to avoid contaminated recycling.