Get support from Camden

If you need advice because you are living in poor housing conditions, including damp, lack of heating, overcrowding, please contact the Private Sector Housing Team for help and advice. 

Contact the Private Sector Housing Team

If you are worried that you might be made homeless contact the Housing Needs Team.

Contact the Housing Needs Team

Other support for private renters

Camden private renters

Camden Private Renters is a London Borough of Camden website. It provides information to private renters living in Camden on understanding their rights and what action they can take. 

The website provides information about:

  • What to look out for when looking to rent a home
  • Help on a wide range of issues from repairs and keeping warm to what to do if being harassed or threatened with eviction
  • Where to go for help
  • News articles regarding the private rented sector

Visit Camden Private Renters website

Shelter Housing Advice

Shelter’s London Hub offers a London wide advice, support and guidance service on any housing or homelessness issue. 

For help please call Shelter London on 0344 515 1540. You will get immediate advice over the telephone on your situation and, if you need further ongoing assistance, your case will be allocated to a caseworker and/or you will be booked in for a face to face appointment.
 
Visit Shelter Housing Advice
 
For non-advice related queries, please call Shelter's office line on 0344 515 0314.

Camden Citizens Advice

Citizens Advice service is free, confidential, independent and available to people who live in Camden. 

Address: 141a Robert Street, London, NW1 3QT
Phone: 0808 278 7835

Offices are currently closed. Advice and support for Camden residents is currently being held by telephone and online (Monday to Friday 10am to 4pm). 

Visit Camden Citizen Advice

Camden Community Law Centre

Face to face meetings by appointment only and now offering telephone advice sessions 10-12 Mon-Fri.  

Address: 2 Prince of Wales Road, NW5 3LG (Legal Aid only)
Phone: 0208 144 3955
Email: admin@cclc.org.uk

Visit Camden Community Law Centre 

Mary Ward Legal Centre

The Mary Ward Legal Centre provides free, independent advice to people who live and work in London to help them access their legal rights and entitlements.

Face to face contact is currently closed but an extended telephone service is available Monday - Friday 10am – 4-30pm.

Address: 10 Great Turnstile, WC1V 7JU 
Phone: 020 7831 7079
Email: housingadvice@marywardlegal.org.uk.

Visit Mary Ward Legal Centre

Camden Federation of Private Tenants (CFPT)

Run by and for private tenants in Camden CFPT is not a funded advice agency but does support tenants to solve their individual problems and refer people to other services, organisations and advice agencies where appropriate.

Office currently open on a part-time basis.

Address: 13 Malden Road, London, NW5 3HS
Phone: 020 7383 0151
Email: admin@cfpt.org.uk

Visit CFPT

Age UK Camden 

Age UK Camden is an independent charity working in Camden to offer support and services to older people.

Phone: 020 7837 3777, 10am-4pm Monday to Friday
Email: duty@ageukcamden.org.uk

Currently face to face visits have been suspended and will remain so until we are advised it is safe to resume. Advice service is running and clients should access via telephone and email. 

Visit Age UK Camden

University of London Housing Service

Housing advice service for students studying in London at these member institutions and staff working directly for the University of London.

Phone: 020 7862 8880
Email: housing@london.ac.uk

Currently only offering telephone appointments as offices are closed (Mon – Fri / 10am-5pm). 

Visit Univesity of London Housing Service

Flat Justice

Provides specialist help to tenants who want to make a Rent Repayment Order (RRO). Offers free help with DIY applications as well as a paid representation service (20% fee). 

Phone: 020 7388 8837

Visit Flat Justice

Get involved in our private renter forum

We are looking for volunteers to take part in a Private Renter Forum, which will help inform the way in which the Council engages with tenants in the future.

We’ve had a good response from private renters signing up, but it’s not too late to take part. 

If you would like to take part or would like any further information, please contact Fiona Exley fiona.exley@camden.gov.uk.