You currently pay your water charges to us when you pay your rent. The council collects these charges and pays them to Thames Water.
This is changing because Thames Water now want to collect their own water charges. From April 2019, you will no longer pay the council for your water with your rent and Thames Water will send you a separate bill for water instead.
Why is it changing?
Thames Water have decided to end their agreement with us to collect their charges. They have told us that they are going to collect water charges directly from you from next April.
What this means for you
The main difference is that from April next year, you will need to pay for your water in a different way. Instead of paying for it with your rent, a water bill will be sent to you by Thames Water.
What happens now
There’s no need for you to do anything yet. Thames Water will send you letters closer to the time about how to pay your water bills. If you have any questions please contact us or you can find out more in our frequently asked questions.