The way you pay for water is changing

If you are a council tenant, the way you pay for your water will change from April 2019. It is important that you know about these changes to make sure that you pay for your water correctly.

Please note that leaseholders do not pay their water charges to the council so are not affected by these changes.

the way you pay for water is changing

 

 

What is changing?

You currently pay your water charges to us when you pay your rent. The council collects these charges and pays them to Thames Water.

This is changing because Thames Water now want to collect their own water charges. From April 2019, you will no longer pay the council for your water with your rent and Thames Water will send you a separate bill for water instead.

Why is it changing?

Thames Water have decided to end their agreement with us to collect their charges. They have told us that they are going to collect water charges directly from you from next April.

What this means for you

The main difference is that from April next year, you will need to pay for your water in a different way. Instead of paying for it with your rent, a water bill will be sent to you by Thames Water.

What happens now

There’s no need for you to do anything yet. Thames Water will send you letters closer to the time about how to pay your water bills. If you have any questions please contact us or you can find out more in our frequently asked questions.

the way you pay for water is changing

How can I save money and water?

Find out if you can get a discount on your water bill with Watersure Plus. If your household income is less than £19,201 a year (excluding any disability benefits) you may be eligible for this special tariff from Thames Water which reduces your water bills by up to 50 per cent. All Camden tenants have been sent a Watersure Plus application form by Thames Water. Fill in the form and send it back to Thames Water to find out if you are eligible, or call them to find out more on 0800 009 4238.

Find out how to save water and money and order FREE devices to help you save including a shower timer and water-saving kitchen tap from Thames Water.

If you live in Camden Town and Primrose Hill, Cantelowes, Gospel Oak or St Pancras and Somers Town wards, Camden Citizens Advice can help you with managing your finances including debts, keeping up with your bills and saving money through the Make Water Sense Money Advice project.

the way you pay for water is changing

Frequently asked questions

Find out more about the changes to your water billing in our frequently asked questions. 

Frequently asked questions

the way you pay for water is changing

Get in touch

If you have any questions about the way you pay for water, call Contact Camden on 020 7974 4444 or email payforwater@camden.gov.uk

You can also contact Thames Water by calling 0800 009 4238 or by visiting their website.

the way you pay for water is changing