NRS cyber attack

Community equipment provider NRS Healthcare: important update

Our community equipment provider, NRS Healthcare recently suffered a cyber security attack.

NRS provide equipment such as hospital beds, hoists and grab rails that support independent living and are used by councils and the NHS across the country.

We do not currently know the details of any possible security breach or if any personal data has been obtained. We are working alongside our partners to liaise with NRS about the cyber attack, and our data protection teams are closely monitoring the situation to establish what data, if any, has been compromised. The council does not currently have access to the data held by NRS but this will contain personal data such names, addresses, phone numbers, and details of equipment issued etc.

As a preventative measure, we would encourage service users to be extra vigilant with any phone calls, emails or visits from people they do not know. NRS and council staff will always be happy to provide identification when asked.

If you received equipment from NRS and have any questions or concerns you can call them on 0300 100 0253 or email [email protected].
Anyone who is concerned or would like further information, either for themselves or for a family member or friend, can contact us by calling 020 7974 4444 and when prompted say 'NRS' (Monday to Friday, 9am to 5pm).