We will deal with your request as quickly as we can but it may take up to one week for your application to be processed due to high demand. 

Please be patient and we will respond as soon as we can.

If your application is successful and you are awarded a grant it may take up to 2/3 working days to be paid, depending on the payment option you chose; payments through bank accounts may take up to 3 working days, and Paypoint may take up to 24 hours to receive the code.  

It will not be possible to change the option you selected to be paid by once you submit your application.

If you are struggling with income and debt, seek advice from one of the advice providers in the borough such as:

If you have not received a response after one week, contact the Council on 020 7974 4444 option 9.