Housing key performance indicators (KPIs)
We collect key performance indicators (KPIs) data throughout the year to understand how our services are performing.
We also collect tenancy satisfaction measures, including a detailed annual survey:
- Tenant satisfaction measures 2025/26
- Tenant satisfaction measures 2024/25
- Tenant satisfaction measures 2023/24
Housing KPIs
Housing KPIs help us track progress towards our goals and support us in achieving the ambitions set out in We Make Camden. Our goals are to:
- work to improve access to affordable housing
- increase availability of family-sized homes
- support more tenants to pay rent and sustain tenancies
- prevent more households from becoming homeless
- work with our partners to support more people off the streets
- maintain our service standards
Definitions for figure type
The following tables show a figure type for each KPI.
- Quarterly sum means the total of 3 months' figures added together
- Quarterly position means the figure for the last month in the quarter
- Quarterly average means figures for all 3 months have been added together and divided by 3
Housing Solutions KPIs
| KPI | April to June 2026/27 (Q1) | July to September 2026/27 (Q2) | October to December 2025 (Q3) | January to March 2026 (Q4) | Figure type |
|---|---|---|---|---|---|
| Number of homelessness approaches | 1104 | 1198 | 1161 | 1129 | Quarterly sum |
| Number of homelessness approaches with domestic abuse as reason for loss of last settled home | 117 | 146 | 123 | 127 | Quarterly sum |
| % homelessness prevention cases ending with accommodation secured | 40% | 52% | 44% | 50% | Quarterly average |
| Number of rough sleepers observed on a single night | 120 | 126 | 375 | 322 | Quarterly position |
| Number of rough sleepers moved off the street into accommodation or reconnected to home area | 108 | 124 | 113 | 99 | Quarterly sum |
| % throughput of homelessness pathways | 101% | TBC | 105% | 103% | Quarterly position |
| Number of households newly placed in temporary accommodation | 121 | 148 | 162 | 123 | Quarterly sum |
Allocations, Lettings and Private Sector Housing KPIs
| KPI | April to June 2026/27 (Q1) | July to September 2026/27 (Q2) | October to December 2025 (Q3) | January to March 2026 (Q4) | Figure type |
|---|---|---|---|---|---|
| Number of households living in temporary accommodation | 1428 | 1469 | 1372 | 1393 | Quarterly position |
| Number of households with children living in temp accommodation | 724 | 755 | 676 | 690 | Quarterly position |
| Number of family households in bed and breakfasts for over 6 weeks | 0 | 0 | 1 | 1 | Quarterly position |
| Number of households in commercial hotels, including families and singles | 0 | 0 | 0 | 0 | Quarterly position |
| % of Fire Risk Assessments completed in council-managed temporary accommodation | 93% | 98% | 100% | 100% | Quarterly position |
| Number of overdue Fire Risk Actions in council-managed temporary accommodation | 0 | 1 | 2 | 1 | Quarterly position |
| % gas safety compliance in council-managed and occupied temporary accommodation | 100% | 100% | 99% | 94% | Quarterly position |
| % electrical compliance in council-managed and occupied temporary accommodation | 100% | 1005` | 98% | 97% | Quarterly position |
| Number of HMO properties licensed | 192 | 274 | 219 | 300 | Quarterly sum |
| Number of households on the housing register | 9144 | 9264 | 8751 | 8984 | Quarterly position |
| Number of social housing lets | 178 | 172 | 249 | 217 | Quarterly sum |
| Number of overcrowded households rehoused | 80 | 63 | 122 | 88 | Quarterly sum |
| % of mutual exchange applications processed within 42 days | 92% | 80% | 75% | 75% | Quarterly position |
| Average time a void property is in lettings stage | 25 | 30 | 44 | 39 | Quarterly position |
Housing Income and Leaseholders KPIs
| KPI | April to June 2026/27 (Q1) | July to September 2026/27 (Q2) | October to December 2025 (Q3) | January to March 2026 (Q4) | Figure type |
|---|---|---|---|---|---|
| Rent collected as a % of rent due for all council tenants | 101% | 101.7% | 100.4% | 101.1% | Quarterly position |
| Number of rent accounts with arrears above £10,000 | 207 | 199 | 284 | 259 | Quarterly position |
| Rent arrears as a % of rent roll | 5.7% | 6.1% | 8.2% | 7.5% | Quarterly position |
| Total service charge arrears (£) owed by leaseholders (day to day) | £11,496,153.34 | £6,362,793.81 | £3,000,965 | £1,646,724 | Quarterly position |
| Total service charge arrears (£) owed by leaseholders (major works) | £10,866,980.82 | £8,535,880.59 | £10,344,765 | £8,996,632 | Quarterly position |
| Number of tenancy evictions due to rent arrears | 10 | 1 | 4 | 2 | Quarterly sum |
Neighbourhoods KPIs
| KPI | April to June 2026/27 (Q1) | July to September 2026/27 (Q2) | October to December 2025 (Q3) | January to March 2026 (Q4) | Figure type |
|---|---|---|---|---|---|
| NM01 - number of antisocial behaviour cases opened per 1000 homes | 7.6 | 9.1 | 5.1 | 5 | Quarterly average |
| NM01 - number of antisocial behaviour cases that involve hate incidents opened per 1000 homes | 0.1 | 0.1 | 0.1 | 0.1 | Quarterly average |
| Number of new domestic abuse cases | 55 | 61 | 74 | 70 | Quarterly sum |
| % of total Fire Risk Actions that are overdue | 26% | 36% | 15% | 11% | Quarterly position |
| Number of high-risk (Cat A) Fire Risk Actions that are overdue | 0 | 0 | 0 | 0 | Quarterly position |
| Number of tenancy visits completed | 865 | 436 | 456 | 173 | Quarterly position |