We have launched our Housing Customer Experience Oversight Panel, and they had their first panel session on 7 February 2024. The panel currently has 5 members who are determined to make a change.

They will offer feedback and suggestions on how to improve services in a genuinely resident-led way. The new housing customer experience oversight panel will meet 6 times per year to review complaints that come into Camden’s Housing and Repairs services.

The panel will be able to invite senior managers from Camden teams and major contractors along to panel meetings to explain what they’re doing to prevent recurring complaints in their areas.

It will also discuss the reasons behind complaints and offer advice to managers about the kinds of complaints that are coming up, as well as make suggestions about how to improve things so that residents don’t need to complain in the future.

If you have any questions about the panel, please email propertyconsultationteam@camden.gov.uk or 07830 325 714 for sms