Advice for council tenants:
If you’re a council tenant and are worried about paying your rent, council tax or bills, speak to your neighbourhood housing officer as soon as possible. No tenant will be evicted from their home if they are unable to pay the rent because of COVID-19 and we are committed to supporting you through this very difficult time.
If you are still able to pay your rent, council tax and bills, you should pay as normal. We really don’t want any of our tenants to build up debt, and we need to carry on collecting rent so we can keep looking after you and keep all of our housing services running. For questions about rent, other bills or any other concerns, you can call your neighbourhood housing officer on 020 7974 4444 (option 3 then 5).
Advice for leaseholders:
If you're a leaseholder and you think you will have difficulty paying your service charge or major works invoices because of COVID-19, we are here to help. Please email leaseholder services at firstname.lastname@example.org or call 020 7974 3559.
Advice for private renters:
If you are a private renter and you’re struggling to pay your rent, speak to your landlord first. They might agree to a rent reduction or accept a late payment to your rent. Get any agreement in writing. You might also be eligible for Universal Credit. If you are already receiving Universal Credit or Housing Benefit you can apply to the Council for a Discretionary Housing Payment.
For help and advice, contact the Homelessness Prevention Team on 020 7974 5801 (9am-5pm, Monday-Friday).
Advice for home owners:
If you’re a home owner, please call your mortgage provider to explain your change in circumstances because they will be able to pause mortgage payments for up to three months.