What they are

The Regulator of Social Housing has introduced tenant satisfaction measures. They track how well social landlords are doing at providing quality homes and services. 

As a social landlord, we must ask our tenants about how well we:

  • complete repairs
  • keep homes safe
  • communicate with our tenants

Why it’s important 

The results of the survey will:

  • give visibility of our performance to our tenants 
  • give us an idea of where we can improve 

How the survey will be done          

We are working with Service Insights to survey a representative sample of tenants until March 2024.

For tenants taking part, the survey should take no more than 10 minutes to complete. 

It doesn’t matter if you’ve just moved into your home, or don’t use all the services discussed. It’s important that we hear everybody’s views. 

All answers will be treated in the strictest confidence. They will only be used to monitor the quality of the Housing Service provided by Camden Council.

What happens next

Results from this survey will be used to calculate annual tenant satisfaction measures. These will be publishing Spring 2024.