Service Charges

View and Pay your service charge

Service charge guide (PDF)

**Covid-19 update**

If you are experiencing difficulties paying your service charge or major works invoices because of Covid-19, please email us at leaseholderservices@camden.gov.uk or by using the Camden Account.

Until further notice we are unable to accept cheque payments as our bank is closed and therefore unable to process them. Other payment methods can be found on the back of your invoice or on the 'How to Pay' page of this website.

Due to the restrictions in place, we also ask customers to refrain from sending letters until further notice. Please email us at leaseholderservices@camden.gov.uk or phone us on 020 7974 3559.    

Leaseholders are required to pay annual ground rent, usually £10 per year, and service charges – these are a contribution towards services or works provided to the block or estate where your property is located. Charges must be paid quarterly in advance each year on: 31 March; 30 June; 30 September; and 31 December.

The Council will send your estimated service charge invoice at the start of the financial year. This will provide a summary of costs giving a breakdown of the total amount payable.

In September each year we will send you an actual adjustment for the previous year.  If your estimated service charge was too low we will send you an invoice asking you to pay the additional amount.  If your estimated service charge was too high we will advise you of the credit to be put on your service charge account.

If you decide to pay your service charges monthly, it is important that you contact us to let us know.  If we have not recorded your instalment plan, you may receive reminder letters from us.

Your lease says you must pay service charges for your property.  Paying your service charges is just as important as paying your mortgage.  If you do not pay your service charges, Camden may take back your home. This is a last resort we would rather work with you to come to a suitable repayment agreement.

If you are struggling to pay your service charge and are receiving benefits the Department for Work and Pensions (DWP) may help you to pay your service charges.  You should inform the DWP as soon as you get a bill.  If they are not able to help, you should go to an advice agency such as the Citizens Advice Bureau or Money Advice Service

Insurance

Camden arranges insurance cover for the buildings we own. You need to arrange cover for your contents. The cover provided by the Council is for the structure of your property and communal areas and includes accidental damage such as fire, storm damage, flooding and subsidence. The Insurance Policy and Summary of Cover includes important information about the building insurance. If Camden does not own the building the insurance will be arranged by the freeholder.

Increase in the cost of insurance for 2020/21

Your building insurance has been renewed with NIG through Arthur J Gallagher for a further period of 12 months with effect from 1st April 2020. Unfortunately the cost has increased by 7.5%. This is due to the poor claims experience in years 2018-19 and 2019-20. Camden did consider re-tendering the contract, but having reviewed the insurance market the best option was to renew.

Insurance Policy (PDF)
Summary of Cover (PDF)

From April 2018, Arthur J Gallagher (AJG) will be the new buildings insurance provider. The Council is responsible for arranging buildings insurance for most leasehold properties under the lease terms. The new contract started on 1 April 2018 and will run for 5 years.

In the event of a claim

During normal office hours phone your insurer NIG on 0800 051 0233.

Outside normal office hours phone the loss adjuster Woodgate and Clark on 01732 520270.

Confirm you are a leaseholder of the London Borough of Camden and that cover is via Arthur J. Gallagher Insurance Brokers Limited and we will be able to advise and assist you.
If you are the victim of theft, riot or vandalism, tell the police within 24 hours of discovery and ask for an incident number or crime report number, then notify your insurers as soon as you can.

If you live in a building where the freehold is not owned by Camden you may have a different buildings insurer, please contact leaseholders services for more information.

Some important points about the buildings insurance

If anything happens in your home which might lead to a claim, you need to report the incident to the buildings insurer as soon as possible, but no more than 90 days after the date you should have known about the insured incident.

In an emergency take immediate action to protect your property from further damage by switching off the gas, electricity and water.

The policy excess is the first £250 of each and every claim (rising to £350 from 1st July 2020), other than accidental damage (for which there is no excess). The Camden insurance team will refund the leaseholder the additional £100 on receipt of the policy excess receipt/invoice. Please send this to finance.insurance@camden.gov.uk. For claims relating to subsidence or landslip (for example, if the property moves due to land movement and results in damage to the building) this increases to £1,000. The excess applies per property.

If damage is caused by a problem with the council’s communal services or pipes and you believe the council is responsible, you can make a claim on the council’s public liability insurance. This is managed by Camden’s insurance section and you can ask for a claim form from the insurance team.

If the leasehold property is left unoccupied for more than 35 consecutive  days there is no cover if loss or damage occurs by escape of water or oil, malicious damage, theft or attempted theft, accidental damage or accidental breakage of glass.

Please note the above points relate only to Camden’s insurance policy where the council is the freeholder.

Management Charge

Your lease says you must pay your share of Camden’s costs in managing its leasehold portfolio. Information about what is included in the management charge and how it is calculated in included in Camden’s Service Charge Guide for leaseholders.

The actual management charge for 2018/19 is £219.13. A breakdown of this cost is below with a comparison for 2017/18.

  Rechargeable cost Cost per leaseholder 18/19

Cost per  leaseholder 17/18

Leaseholder Services £1,257,259 £129.39 £122.69
Housing Management £4,608,187 £85.22 £85.22
Repairs £493,113 £4.52 £4.17
Total £6,358,559 £219.13 £212.08

The breakdowns from each service can be found below:

How to pay

There are a number of ways you can pay your service charges.

Camden Account:  Register to view your account and make online payments at www.camden.gov.uk/camdenaccount  Please register using your full name as it appears on your service charge account.  You will also need your customer number as shown on the front of your invoice.

Standing Order:  We will send you a standing order form with your service charge invoice.  You can complete this form and send it to your bank. Alternatively, you can use the details on the form to set up your standing order using your personal telephone/internet banking.  You will need to set up a separate standing order for each invoice you receive. Payment must be made to Camden’s Bank Sort Code 503003 and Account Number 24312835.  Please quote your invoice number as the reference for each payment.

Pay Online:  It’s easy, quick and secure to make an online payment. You will need the invoice and your payment card details. Payments can be made by Visa, MasterCard, Visa Delta, Switch and Solo. To make a payment online log on to www.camden.gov.uk/pay and under the heading “Residential” select “Leaseholders service charges”. If you wish to you can pay using your personal internet banking. Payment should be made to Camden’s Bank Sort Code 503003 and Account Number 24312835. Please quote your invoice number as the reference for your payment.

Telephone Payment:  Telephone Camden’s payments line 020 7974 6104.  The automated service is available 24 hours a day, seven days a week.  If you wish to pay for other services or you need to speak to an operator you can do so Monday to Friday 8am to 6pm.

Payments can be made by Visa, Mastercard, Visa Delta, Maestro, Electron and Solo. Please keep the reference number given as your proof of payment. Or, you can make payment using your personal telephone banking. You can ring your bank about the payment and request transfer to Camden’s Bank Sort Code 503003 and Account Number 24312835. Please quote your invoice number as the reference for your payment.

Payment by Post:  **Currently unavailable until further notice**

In Person:  Pay at the Post Office using the barcode on your invoice or reminder letter. Please ask for a receipt. You can pay up to £999.99 per transaction.

Payments can be made by debit card, cash or cheque (payable to ‘Post Office Counters Ltd’). Pay at shops with the PayPoint sign using the barcode on your invoice or reminder letter. Please ask for a receipt.  You can pay up to £200.00 per transaction and payment can be made by cash only.

Bank Giro Credit:  You can complete the bank giro credit form at the bottom of your invoice and take the whole invoice with your payment to any bank. Banks may charge you if you do not have an account with them.

Freeholders

Freeholder guide

If your property is on an estate managed by Camden, various services, repairs and maintenance may be carried out which your property will benefit, this may also include heating your property.  Please read the attached guide which explains the charges and your rights and responsibilities.