If you are experiencing difficulties paying your service charge or major works invoices because of Covid-19, please email us at firstname.lastname@example.org or by using the Camden Account.
Until further notice we are unable to accept cheque payments as our bank is closed and therefore unable to process them. Other payment methods can be found on the back of your invoice or on the 'How to Pay' page of this website.
Due to the restrictions in place, we also ask customers to refrain from sending letters until further notice. Please email us at email@example.com or phone us on 020 7974 3559.
Leaseholders are required to pay annual ground rent, usually £10 per year, and service charges – these are a contribution towards services or works provided to the block or estate where your property is located. Charges must be paid quarterly in advance each year on: 31 March; 30 June; 30 September; and 31 December.
The Council will send your estimated service charge invoice at the start of the financial year. This will provide a summary of costs giving a breakdown of the total amount payable.
In September each year we will send you an actual adjustment for the previous year. If your estimated service charge was too low we will send you an invoice asking you to pay the additional amount. If your estimated service charge was too high we will advise you of the credit to be put on your service charge account.
If you decide to pay your service charges monthly, it is important that you contact us to let us know. If we have not recorded your instalment plan, you may receive reminder letters from us.
Your lease says you must pay service charges for your property. Paying your service charges is just as important as paying your mortgage. If you do not pay your service charges, Camden may take back your home. This is a last resort we would rather work with you to come to a suitable repayment agreement.
If you are struggling to pay your service charge and are receiving benefits the Department for Work and Pensions (DWP) may help you to pay your service charges. You should inform the DWP as soon as you get a bill. If they are not able to help, you should go to an advice agency such as the Citizens Advice Bureau or Money Advice Service