Statutory Undertakers (utility and cable companies) have a legal right to dig in the public highway (roads and pavements that we maintain) under the New Roads and Street Works Act 1991 in order to maintain or install pipes, cables, or other apparatus.
We therefore cannot prevent the utility companies from digging up the roads and pavements. However, we can take action relating to any issues about how they are working, and the safety and tidiness of their sites.
Statutory Undertakers normally need to have a permit authorised by us before they can start digging up the public highway. Permits will contain standard and site specific conditions which we will monitor. There are, however, exceptions to this rule such as emergencies (e.g. gas escapes, major water leaks, etc.).
You can see details of all works using our online search for works on your street