Report street damage or a cleaning issue: Roads and Pavements

Your details

Please state 'yes' or 'no'

Location of the problem

Use the Street Search button to find your address
Is the problem on a Camden Council housing estate?

Location of damage

Type of defect
Do you think that the damage has been caused by a utility company working at this location?
What type of surface is at this location?
What is the problem with the pavement?
Where is the pothole?
Has the road been dug up recently?
Where are the works being carried out?
Where is the trench?
Is the trench still open?
Road works

Statutory Undertakers (utility and cable companies) have a legal right to dig in the public highway (roads and pavements that we maintain) under the New Roads and Street Works Act 1991 in order to maintain or install pipes, cables, or other apparatus.

We therefore cannot prevent the utility companies from digging up the roads and pavements. However, we can take action relating to any issues about how they are working, and the safety and tidiness of their sites.

Statutory Undertakers normally need to have a permit authorised by us before they can start digging up the public highway. Permits will contain standard and site specific conditions which we will monitor. There are, however, exceptions to this rule such as emergencies (e.g. gas escapes, major water leaks, etc.).

You can see details of all works using our online search for works on your street


When a utility company finishes working on the public highway, they must put back the pavement or road to an acceptable standard. However, legislation allows a utility company to carry out a temporary reinstatement that can remain in place for up to 6 months after which the utility company must put back the pavement or road using the same materials as the surrounding highway.

This means that in some cases you may see tarmac patches in paved or cobbled areas that may look out of place.

This may be done for various reasons, for example, ordering and purchasing appropriate materials or to allow materials beneath the surface to settle. What appears to be a defective trench may not necessarily be so.

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Repairs take up to seven working days to complete. We will make the area safe within 24 hours of you reporting this problem.