Introduction to working with residents safely during Covid-19

This section is a summary of the key COVID-19 guidance and resources for council staff, commissioned services and other providers who are working on the frontline in the community.

Please note that local guidance below does not replace national guidance, but it has been produced to support council staff and providers to interpret and use national guidance in specific local services and situations, taking full account of national guidance and evidence.
COVID-19 is an emerging area and guidance is regularly being updated to reflect the changing situation and developing evidence. Please always check these pages to make sure you are using the most up-to-date version of guidance.

Unless otherwise stated, the guidance documents on these pages have been put together by Islington and Camden Public Health. For any enquires related to these documents, please email

Guidance for all service areas and staff

Guidance for Adult Social Care and supported living providers

Unless otherwise stated, the guidance documents on these pages have been put together by Islington and Camden Public Health. For any enquires related to these documents, please email

  • Summary of IPC guidance and support for care settings (PDF). To help signpost adult social care providers to a range of useful guidance and resources around infection control procedures (IPCs). The document is applicable to care homes, home care providers and supported accommodation settings as well as commissioners. It includes a mixture of guidance documents, training courses, helpful resources and video recordings.
  • Visiting arrangements in care homes: Camden Position (PDF) Statement by the Director of Public Health on visiting in care homes
  • Guidance for those unwilling or unable to self-isolate (PDF) This is for those providing residential services to someone who has the symptoms of coronavirus (COVID-19) but is unable or unwilling to follow self-isolation instructions. This may include service users with learning difficulties, dementia, or multiple complex needs such as substance addiction and mental ill health.
  • Guidance on providing unpaid care for friends and family (PDF)
    This is for unpaid carers living with the person they care for, as well as those who live in a different house to the person they provide unpaid care for.
  • National (Government) COVID-19: adult social care guidance
  • Information for the following service areas: care homes, domiciliary care, supported living, adults with learning disabilities and unpaid carers.
  • National (Government) COVID-19: guidance for supported living. This is primarily intended for the managers, care and support workers, and other staff in supported living settings, but is also relevant to local authorities, clinical commissioning groups (CCGs), primary care networks (PCNs), and community health services.

Guidance for Children’s Social Care

This is about safeguarding and protecting the welfare of vulnerable children. It is for all those delivering or with an interest in children’s social care, including local authorities, all adoption and fostering agencies, children’s homes, social workers, residential care providers and staff, and those with safeguarding responsibilities.
Guidance for Schools

Advice around the use of PPE by staff in early years or nursery settings, and staff who care for children with special educational needs and/or disabilities (SEND).

A collection of guidance and advice about coronavirus (COVID-19) in educational settings for staff, parents and carers, pupils and students.

NHS Test and Trace

National government guidance on what to do you individuals are told to isolate as a close contact. 

Camden’s Local Outbreak Prevention and Control Plan (PDF)

On 30 June, the Council published its Local Outbreak Prevention and Control Plan which explains how we will support all of our residents, communities and businesses to understand and follow public health advice to prevent and control the spread of coronavirus. This includes advice to have a test if you develop symptoms and if you test positive for COVID-19, to help trace people who you have been in contact with via NHS Test and Trace so that they can then self-isolate and help prevent further spread of infection.

The Plan also explains our role in working with local and national partners to investigate, manage and control local outbreaks to keep Camden safe.

Local outbreak planning together with testing and contact tracing - via NHS Test and Trace – will play a core role in our ongoing response to coronavirus.

The Plan will continue to be reviewed and updated as we learn more at a local and national level.