Energy Rebate

If you live in a property in council tax bands A to D and are responsible for council tax, or you receive Council Tax Support and live in a property in council tax bands A to H, you will receive a one-off government-funded £150 Energy Rebate payment to help with rising energy bills. This does not need to be paid back. Depending on your circumstances, you’ll either receive the payment into your bank account, you’ll receive a letter to collect the cash from the Post Office or you’ll need to apply. See below for more information.

This is also available to those who live in a property that is valued in band E but has an alternative valuation band of band D as a result of the Disabled Band Reduction Scheme.

In addition to the Energy Rebate payment, if you’re struggling financially, you may also be eligible to apply for an extra payment through the Discretionary Payment Scheme

How you will get the Energy Rebate payment

  • If you pay council tax by direct debit and live in bands A to D (or live in bands A to H and receive Council Tax Support), you should have received the £150 payment into your bank account along with a confirmation email from no-reply@oracle.com. If you pay council tax by direct debit but haven’t received the payment, it’s because you recently set up a direct debit or because we couldn’t verify your details so you’ll need to apply for the ‘Council Tax Rebate main scheme’ at camden.gov.uk/energyrebate – applications are open now.
  • If you receive Council Tax Support and live in a property in council tax bands A to H, unless you pay council tax by direct debit, you should have received a letter with a code to collect the money from the Post Office. Please keep an eye out for the letter and do not throw it away because you’ll need it to collect the money. You will need to take photographic proof of identity when collecting the payment from your local Post Office.
  • If you are eligible and do not pay by direct debit or receive Council Tax Support, or if you pay council tax via direct debit but haven't received the payment directly into your bank account, you will need to apply for it online or in person. You must apply by 1 August 2022.

Apply for Energy Rebate payment – remember to select 'Council Tax Rebate main scheme' 

To apply, you will need to register for an account on the grants portal, and:

  • Your ‘property reference number’ – also called a local authority ref number’ which can be found on a letter we may have sent to invite you to apply for the Energy Rebate payment or you can search for it at tax.service.gov.uk/check-council-tax-band/search
  • Your unique council tax reference (from your last council tax bill)
  • Photographic proof of identity
  • Recent bank statement
  • Proof of address (such as a utility bill)

Residents who don’t have access to the internet can call 020 7974 4444 (option 9) to book an appointment at our offices at 5 Pancras Square, N1C 4AG. 

There is one £150 Energy Rebate payment per household, with the exception of tenants in houses in multiple occupation (HMOs) who can apply for £50 each through the Discretionary Payment Scheme if you can show you contribute directly to energy bills.

Empty/second homes or non-resident landlords will not receive payments.

Payments will not be made to any third parties without the consent of the responsible council tax payer. Any payments subsequently found to have been paid in error will be required to be paid back.

Anyone who provides false information or makes false representation in order to benefit from the Energy Rebate payment or discretionary scheme may be guilty of fraud under the Fraud Act 2006.

Energy Rebate payment: more information

If you are registered to pay council tax by direct debit 

  • If the name and details on the bank account match those of the person registered as responsible for council tax and you live in the home as your main residence, you should have received the payment automatically into the same bank account. If you pay council tax by direct debit but haven’t received the payment, it’s because you recently set up a direct debit or because we couldn’t verify your details so you’ll need to apply for the ‘main scheme’ at camden.gov.uk/energyrebate – applications are open now.

If you receive Council Tax Support and do not pay by direct debit

  • If you live in a property in council tax bands A to H, are responsible for council tax, received Council Tax Support on 1 April 2022 – including 100% discount – and do not pay by direct debit, you should have received a letter in the post with a code to collect the money from the Post Office – please don’t throw it away as you’ll need it to collect the money.
  • You need to provide photographic proof of identity and address when you collect the payment that matches information held by our council tax/benefits teams. This could include:
  • Valid UK photo driving licence
  • Valid passport along with recent proof of address such as recent utility bill
  • UK biometric residency permit with proof of address such as recent utility bill
  • Valid EU photo driving licence with proof of address such as recent utility bill
  • Asylum ID identity card with proof of address such as recent utility bill

Payments need to be claimed within 3 months of the date of letter. Payments left unclaimed at the Post Office will be returned to the Council and credited to your council tax account.

Anyone else responsible for council tax and living in a property in bands A to D on 1 April 2022

  • You should have received a letter to invite you to apply for the payment.  However, you do not need to wait for the letter to apply.  All applications for the main Energy Rebate payment must be made by 1 August 2022. If you do not apply by this date, we will credit the money to your council tax account.

Apply for Energy Rebate payment – remember to select 'Council Tax Rebate main scheme' 

To apply, you will need to register for an account on the grants portal, and you will need to provide:

  • Your ‘property reference number’ – also called a local authority ref number’  – which can be found on a letter we have sent out inviting eligible households living in council tax bands A to D to apply for the Energy Rebate payment or at tax.service.gov.uk/check-council-tax-band/search
  • Your unique council tax reference (from your last council tax bill)
  • Photographic proof of identity
  • Recent bank statement
  • Proof of address (such as a utility bill)

Residents who don’t have access to the internet can call 020 7974 4444 (option 9) to book an appointment at our offices at 5 Pancras Square, N1C 4AG. 

If you are not eligible for the main energy rebate payment or need more support, you may still be eligible under the Council’s Discretionary Payment Scheme.

The Discretionary Payment Scheme

The Discretionary Payment Scheme provides support for a range of different situations. All applications under the Discretionary Payment Scheme must be made by 1 October 2022.  If you receive a discretionary payment, this will not need to be repaid.

If you are experiencing severe financial hardship and either living in a band E-H property or you live in a band A-D property and have received one payment but are still struggling

  • You will need to apply for this even if you were automatically paid the first time as we will need evidence of the financial hardship due to the limited funding available under this scheme.
  • Residents receiving Council Tax Support or with no recourse to public funds will be prioritised. If your application is successful, you will receive a £150 payment.

If you live in a house in multiple occupation (HMO) and are responsible for your own energy bills

  • If you live in a house in multiple occupation (HMO), a hostel, or have a long-term rental agreement and the cost of council tax is included in your rent but you are responsible for your own energy bills, every person living in the property can apply for £50 each.
  • Landlords of HMOs will not be eligible for any payment under the Discretionary Payment Scheme, even where they are the registered party responsible for council tax on 1 April 2022.
  • Those living in student halls will not normally be eligible as the university would cover increased energy bills. People living with another household and not responsible for household bills, for example, non-dependent children or lodgers, will not be eligible for a separate payment.

If you moved in after 1 April 2022 but before 1 October 2022 and receive Council Tax Support

  • You can apply for a discretionary payment if you have not already received a payment at your previous address.

If you are waiting for a property valuation decision 

  • If you live in a new build property and are waiting for a valuation of your council tax band, you can apply once a decision has been made if it is valued in bands A to D as of 1 April 2022.  The decision needs to come through before 1 October 2022. 

If you put in an appeal against your council tax band before 3 February 2022 and it reduces your band to A to D and is backdated to before 1 April 2022

  • You can apply for a discretionary payment if you have not already received a payment. The decision needs to come through before 1 October 2022

Anyone else who is responsible for paying energy bills but is not responsible for council tax can apply under the Discretionary Payment Scheme, including those with no recourse to public funds.

Apply for Discretionary Scheme payment – remember to select 'Council Tax Rebate Discretionary Scheme' 

To apply, you will need to register for an account on the grants portal, and:

  • Your ‘property reference number’ which can be found by searching at tax.service.gov.uk/check-council-tax-band/search
  • Your unique council tax reference (from your last council tax bill)
  • Photographic proof of identity
  • Recent bank statement
  • Proof of address, such as a utility bill
  • The reason for your application, for example living in a house in multiple occupation (HMO), hardship, moving in after 1 April,  or valuation decision
  • Evidence to support your application, e.g. hardship, such as rent arrears, utility bill arrears and any other debts affecting your household income, with supporting bank statements, to show limited income to cover this.

If you don’t have access to the internet you can call 020 7974 4444 (option 9) to book an appointment at our offices at 5 Pancras Square, N1C 4AG. 

More support available


If you’re struggling financially, or need support with anything else, we can help.

Find out about more support available in Camden

Energy bills discount

In addition to the government-funded £150 Energy Rebate payment that does not need to be paid back, all households will receive a government-funded £200 reduction in energy bills in autumn 2022. This will be paid back automatically through your future electricity bills in annual instalments of £40 starting from 2023.

Find out more about the energy bills discount


 

Bogus callers: fraud awareness

Do not provide your bank details to anyone calling you claiming to be from the Council’s council tax team and asking you for your bank details to be paid the £150 Energy Rebate. We will not contact you by phone to ask for bank details.