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Frequently Asked Questions

Frequently Asked Questions – February 2018

What is the West End Project?

The West End Project is Camden Council’s £35 million public realm programme set to bring exciting improvements to the heart of Camden’s busy West End. These transformations will make it safer and more attractive for residents and visitors while also boosting business.

Who are the project partners?
The project was approved in 2015 and since then Camden Council has been working in partnership with Transport for London, Crossrail, City of Westminster Council, BeeMidtown, The Fitzrovia Partnership and London First. We received over 1000 responses to the original consultation from residents, businesses and local interest groups which helped to shape the project. We continue to work closely with local resident associations, businesses and special interest groups to ensure the project delivers the transformation that the area and its community deserves.

What area does the project cover?
The project area is focused around Tottenham Court Road, Gower Street, Bloomsbury Street, Princes Circus and St Giles. Our website includes a map of the area  along with a summary of the key improvements we are planning for each of these areas.

Why are these changes taking place?
A number of issues have been identified in the area including traffic congestion, poor air quality and safety, narrow and cluttered pavements and confusing routes for bus passengers.
The area suffers from a lack of public spaces, limited good pedestrian crossings and few cycle routes. The one way system on Tottenham Court Road and Gower Street has made journeys longer and with the arrival of the new Crossrail station at Tottenham Court road in 2019, the area is expected to become even busier.
The West End Project will address these issues providing a well-connected area to complement the opening of the new Crossrail station and cementing the area’s reputation as one of London’s premier commercial, cultural and academic districts.

What changes will there be?
The key transformations to be implemented include:
·    Tottenham Court Road becoming two way. Access for busses and cyclists only between Mon-Sat 8am – 7pm
·    A new park on Alfred Place
·    Whitfield Gardens redesigned with the Fitzrovia mural restored
·    Improved public space on Huntley Street
·    New public spaces between Percy Street and Windmill Street
·    A new diagonal crossing at the junction of Tottenham Court Road and Oxford Street
·    Gower Street/Bloomsbury Street becomes two way for all vehicles
·    All buses from Gower Street/Bloomsbury Street move to Tottenham Court Road
·    A new public space at Princes Circus
·    A new plaza at Centre Point / Crossrail station

Our website includes a map of the are along with more detail on the key improvements we are planning for each area.

When will Tottenham Court Road and Gower Street become two way?
Both Tottenham Court Road and Gower Street become two way by the end of 2019.
By the end of 2018 Tottenham Court Road will be two way to traffic – at this point all buses will be moved to from Gower Street to Tottenham Court Road.

What works will be starting first?
On the 5th March the first phase of work will begin around the project area. To start with this will involve low impact preparation activities for the main phase of works. These include:
·    Removing pedestrian barriers and traffic signal poles
·    Removing and conserving historic street lamp posts along Tottenham Court Road
·    New granite paving laid on New Oxford Street around Centre Point
·    Investigating the road structure across the project area through a series of holes
·    Basement surveys

The main works programme is currently being finalised and we will continue to update our website as more information is available.

What times will be works be carried out?
The contractor’s main working hours will be between 08:00 and 17:00 Monday to Friday and 09:00 to 13:00 on Saturdays. During the project some work may take place outside of these core hours or on Sundays, but this will be kept to a minimum.
Additionally, some small scale preparation work will take place in the area prior to the 5th March.

How can I raise a concern?
We will be working hard to keep all disruption to a minimum if you have any concerns or queries on the project not answered here you can contact the project team via or call our contact centre on 020 7974 4444.
If you need to report a problem with noise you can also use our online dedicated noise complaint service via our website.

How will my journeys be impacted?
Works are being delivered in a number of phases to minimise the impact of the construction activity on residents, businesses and local traffic. During the initial works starting on the 5th March, we are expecting only minor disruptions. There will be:
·    Temporary traffic lights as signals are removed.
·    Short term closures to side roads off Tottenham Court Road.
·    Single lane closures and bus stop and bus lane suspensions on Tottenham Court Road and Gower Street.
·    Narrower pavement space on New Oxford Street as new paving is laid.
·    Short term lane closures and pavement closures will be needed across the area to facilitate investigation works
·    Temporary parking and loading bay suspensions.
Local signage will be in place to help guide you through the area.
We are working closely with Transport for London to ensure that disruption to travel is kept to a minimum. For information on how London roads are operating, check before you travel at /trafficnews

Where can I go if I have more questions?
If you have any further questions please do get in touch with us. You can email us on or call the Camden call centre on 020 7974 4444.

How can I keep up to date with what is happening on the project?
You can sign up to our electronic newsletter for all the latest news on the project. We will also be sharing information via our Facebook and Twitter sites and on our website. There will also be opportunities to meet our transport teams and our contractors Eurovia face to face to hear more on the project, as well as a drop in centre – we’ll be sharing more on that soon.

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