Tenancy services

British Sign Language video for tenancy services

British Sign Language video for tenancy services


Ward housing teams

If you are a council tenant or leaseholder, your local housing management service is provided by ward housing teams.

The ward teams cover an area that matches Camden’s ward boundaries, making it easier for us to work with other services and partners who operate within the wards. 

Each team is managed by a ward housing manager. If you wish to know what ward or ward housing team you are in you can search for your ward or ward housing team

Your housing officer

Your ward housing manager manages a team of housing officers who are responsible for the day-to-day running of your tenancy and leasehold services. Your housing officer deals with a range of things including neighbour nuisance, noise nuisance and enforcing tenancy conditions. They are also able to give you advice and refer you on to other services if you need these.

You can see your housing officer face to face at a pre booked appointment either in the Contact Camden reception or locally to your address.

Camden resident account

Your resident account gives you a simple, safe and smart place to do things like report and book a housing repair, check housing statements and make a payment, check your benefits entitlement and manage your council tax.  New tenants will need to wait for a week after signing a new tenancy agreement before creating a Camden resident account.

Useful links

Estate parking, sheds and keys and fobs

These are dealt with by separate teams within housing management. To find out more details please click on the links below:

Estate services manager

Your estate services manager is responsible for the caretaking service and issues such as sustainability for estates and street properties:

Getting in touch

There is a lot of advice on this website on the council tenants and leaseholders section where you may find the information you need:

Getting involved

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