Frequently asked questions


We would like to thank all residents who moved their vehicles from the underground car parks. The underground car parks are now closed to all vehicles and residents’ entry fobs have been temporarily deactivated. Anyone who would like to remove their vehicles from the car parks should call 020 7974 8521 or email to discuss their options. 

Can I still use the underground car park?

In order to build the rising platforms to remove the cladding from your block we have had to clear the underground car parks. We must do this to ensure the safety of your vehicles from any damage, as well as the structural integrity of the rising platforms we’re using the scale the buildings. Arrangements have been made for effected residents to park in controlled parking zone CA-B. Residents will be updated throughout the car park closure and where possible they will be able to return to the underground car parks. If it is not possible to return, residents will be given permits to park on street for the duration of the works.  

Why have you suspended some resident parking spaces in the surrounding areas?

We have suspended some resident parking bays in order to allow delivery of materials to carry out work at Taplow, Bray, Burnham and Dorney. The bays will be suspended until further notice to allow large vehicles to turn safely in and out of the estate.

The suspensions are located at:

  • Fellows Road at the entrances to Dorney and Bray
  • Adelaide Road outside and opposite Burnham
  • All bays in Winchester Road between Adelaide Road and the entrance to Taplow

We would ask all residents to move their vehicles out of the suspended bays as soon as possible. If vehicles are not removed, they may be relocated by our removal trucks as part of these suspensions.

If you are a resident in Taplow, Bray, Burnham or Dorney and you find your car has been moved, then please call Contact Camden on 020 7974 4444 to find out where your car has been moved to. Please note Contact Camden will get an update on moved cars by 4pm each day.

Where can I park my car?

To help lessen the impact of these suspensions, resident permit holders will be able to park in ‘paid for parking bays’ in the following locations:

  • Winchester Road (north of Fellows Road)
  • Eton Avenue

If you have a resident permit, you can still park on other streets within the controlled parking zone.

I have received a Penalty Charge Notice - will it be cancelled?

We are aware that some residents of the Chalcots estate received Penalty Charge Notices (PCNs) over the weekend of 23 to 25 June whilst being evacuated from their properties, or because their vehicle has been moved because of works taking place. Please be assured that we will be cancelling these PCNs. Call the number on the back of the PCN and we will process the cancellation. We ask all residents to be careful where they park and read the above information in full.

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