Your council rent

The rent service monitors over 22,000 tenant rent accounts. Rent service officers work includes commissioning advice and support for vulnerable residents.  It also includes taking action to recover rent arrears by formal agreement or through legal action.  

Rent service officers are responsible for a ‘patch’ of accounts which are grouped, as far as possible, through the various wards of the borough. Customer service officers within Contact Camden handle the more straightforward rent and arrears related enquiries, especially those received by phone and email.

Contact the rent service team

Other teams involved in rent-setting and collection

Central rents

The team deals with annual rent-setting, dealing with direct debits and bank standing orders.  They also deal with general income issues, temporary housing charges and  various details of rent accounting. 

Rents and charges team:

This team deals with opening and closing accounts, statement queries, account adjustments and refunds and contents insurance for tenants.

Contact the rents and charges team

Credit control team

The main function of the team is to deal with closing account balances when tenancies end.  This is either by cheque refunds or by tracing debtors and agreeing repayments.

Contact the credit control team

Court team

This team is responsible for starting possession claims in court.  This may be for rent arrears, tenancy succession disputes, tenancy fraud, anti-social behaviour and other tenancy breaches.  Court officers also give telephone advice to tenants facing legal action and attend court in rent arrears cases.