STAR 2016

Survey of tenants and residents (STAR) 2016

We recently surveyed our Council tenants and leaseholders to find out what they think of our housing services.

The survey was sent to a sample of 3,354 residents. Over 1,400 of you responded.

Some key findings in the report:
  • Overall, 75% of you were happy with the services you receive.
  • 80% of you said that you were happy with your neighbourhood as a place to live, and 75% of you found rents offered good value for money.
  • Repairs and maintenance continues to be your top priority, followed by the overall quality of the home and the value for money of your service charge.
  • Dealing with antisocial behaviour is now in fourth place and listening to resident’s views and acting upon them moves to fifth place in residents’ priorities.

The summary and full reports can be downloaded from the website:

Summary tenant report
Summary leaseholder report

Full tenant report
Full leaseholder report



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