The panel

To become more open and honest about how Camden housing directorates operate, we are creating a panel of resident representatives from across the 5 districts of Camden.

What will the panel do?

The panel will look at what Camden’s housing and property services do and how they do it. Panel members will draw upon their experiences to offer advice and suggestions on how to improve services in a resident-led way.

The panel will be able to review and offer feedback on borough-wide challenges, important projects, service and contractor performance, customer satisfaction, and complaints across Camden’s housing directorates. Camden housing directorates look after Camden’s tenants, leaseholders, and buildings. They focus on things like:

  • Housing repairs
  • Capital works (projects to upgrade Camden homes)
  • Tenant services
  • Leaseholder services
  • Estate services (including caretakers & groundskeeping)
  • Responsive security patrol and CCTV services

The Panel will meet in person 4-5 times per year, as well as taking part in “behind the scenes” site visits with Camden officers and operatives to understand how key services operate. During December and January the panel will meet and decide how they want to work together, and what topics they want to explore first.

If you have any questions about the panel, please email thomas.broad@camden.gov.uk.

Recruiting to the panel

The Housing & Property Residents Panel is a new, resident-led approach to understanding & improving Camden’s services for our residents, and we have received an overwhelming amount of interest from residents who are keen to take part.

Around 350 residents applied to join the panel, keen to help make things better for people across the borough. Because of this incredible level of interest, we increased the size of the panel from the original 15 to now include 20 resident panel members, plus 2 panel members nominated by Camden’s District Management Committees (DMCs).

There was a different recruitment process for resident applicants, and for DMC nominees.

Resident applicants

Applications were opened to all residents of Camden-owned and -maintained homes. This includes tenants and leaseholders of Camden housing properties.

We asked applicants about:

  • Whether they are a tenants or leaseholder
  • What type of building they live in
  • Which Camden housing or property services they had used recently, and how they felt about the service they received
  • Demographic information including age and ethnicity

From the approximately 350 applications we received, we shortlisted 42 residents to take part in group discussion exercises, from which the 20 successful panel members were appointed.

To shortlist the 42 residents, we used a form of anonymous stratified random sampling, supported by Camden’s Participation and Partnerships team. This is the same type of method previously used to recruit to Camden’s Data Charter Residents’ Panel, and Citizens’ Assembly on the Climate Crisis.

This resulted in a fair and unbiased selection method, while also allowing us to ensure the shortlisted applicants represents Camden’s diversity.

First, all personally identifiable information was removed from the applications data to fully anonymise the process. The applications were then split into different anonymous groups according to their demographic and protected characteristics.

Random selections were then made from different groups in such a way that the shortlisted applicants included a proportional balance of representation across attributes including: age, ethnicity, tenure (tenant or leaseholder), building type, and level of satisfaction with Camden services. There is detailed anonymous data further down the page showing the makeup of the shortlisted applicants.

The 42 shortlisted applicants were then invited to take part in group discussion exercises, where the final appointments were made, based on the way applicants worked as a group together.

District Management Committee nominees

Each of the 5 District Management Committees (DMCs) were invited to nominate 2 of their committee members for appointment to the panel, for a total of up to 10 nominees across all DMCs.

We carried out telephone interviews with each of the nominees, following a similar process to the group discussion exercises held with the resident applicants. Based on the nominees’ approach to problem solving, we invited 2 successful nominees to join the panel.