Adult Social Care

We understand that this is a worrying time for people with care and support needs, and for those who care for someone.

As a Council we will do all we can to support you through this period of uncertainty. We have robust plans in place to keep vital services running during this period. We will continue supporting people who need care and support to manage their physical and mental health.

If you, or someone you know, needs some support from Adult Social Care in Camden:

Advice for residents who are more at risk from coronavirus

If you're more at risk from coronavirus, even though you're no longer advised to shield, please know that we are still here for you.

The service that helped you get priority access to supermarket deliveries while shielding has now closed. If you need urgent help to get essential supplies and cannot rely on supermarket deliveries, family, friends or neighbours, please contact the Camden Council COVID-19 helpline on 020 7974 4444 (option 9).

Find more information and practical support tips at

There is a variety of information available at or you can call us on 020 7974 4444 (option 9).

For more information go to

If you provide care or support for somebody else

We understand that this is a worrying and difficult time for people with caring responsibilities. The Government's national guidance has information about caring for somebody during COVID-19.

Below are some places you can go for support:

  • For advice and support contact Camden Carers via phone on 020 7428 8950 or email at
  • Meet other carers for supportive virtual chats through Mobilise – a group of carers coming together for an ‘online cuppa’. Join Mobilise for free on their website.
  • Visit the Carers UK website for information on what to do if you’re worried about your situation.

If you have any urgent concerns about providing care please contact Adult Social Care via email or phone: 020 7974 4000 (option 1).

Visiting people in residential care

Visiting people in a care home

Care homes are updating their policies to enable residents to be allowed to receive visits from their family and friends in a COVID-secure way. We are working hard as a council to support local care homes and providers to implement the Government guidance on this.

Please check directly with individual care homes about their visiting policy before making any visiting arrangements.

If you are not able to visit, or not as often as you would like, you can talk to the care home about ways to stay in touch with friends and family, for example by phone, post or using the internet.

Visit Camden Care Choices for more information and updates on Adult Social Care in Camden.