Advice for people who receive care at home arranged through Adult Social Care
We are working closely with our home care providers to ensure that they can continue to provide care for everybody who needs it. This includes having plans in place to ensure the most vulnerable people receive vital care as the situation develops.
If you are concerned about this, please speak to your allocated worker or contact Adult Social Care via email or phone: 020 7974 4000 (option 1).
Home care providers are following Public Health England advice on steps for home care providers to maintain delivery of care.
Advice for people who arrange care at home directly through an agency
All home care providers have business continuity plans in place to ensure they are able to continue to provide the care you need, which they will be able to share with you. If the agency you use is unable to provide the care you need, and you are worried about what this means for you, please contact Adult Social Care via email or phone: 020 7974 4000 (option 1).
All home care providers are following Public Health England advice on steps for home care providers to maintain delivery of care.
Advice for people who arrange care via a Direct Payment (Personal Assistants)
If any of your Personal Assistants (PAs) become ill they should not be providing you with care.
We can support you to review your contingency plans so that you can continue to receive care if your PAs are sick or self-isolating. Contact Personalisation Support in Camden (PSIC) for support via email or phone: 020 7383 4901 (option 1).
If you develop symptoms of COVID-19, there are things your Personal Assistant (PA) should do to protect themselves and to reduce the risk of transmission. They should read Public Health England’s new advice for maintaining delivery of care in people’s homes for more information and advice.
There are steps that home care workers can take to reduce the risk of transmission. This includes the care worker carrying out safe cleaning and washing practices, and using personal protective equipment (PPE). For more information and advice see Public Health England’s advice for people providing home care.