We understand that this is a worrying time for people with care and support needs, and for those who care for someone.

As a Council we will do all we can to support you through this period of uncertainty. We have robust plans in place to keep vital services running during this period, especially care for older and vulnerable people.

Shielding for vulnerable residents

As of 1 August the Government guidance is that people who are clinically extremely vulnerable are no longer advised to shield and can now visit shops, places of worship and other venues. You can return to work if your workplace is Covid-secure however you should carry on working from home wherever possible. Read the government guidance on safety measures in the workplace.

In line with what was announced on Monday 22 June, the Government-provided food boxes and medicine deliveries have now stopped however there is still national and local support available:

  • Supermarkets and other retailers are continuing to offer priority delivery slots for the clinically extremely vulnerable
  • The NHS Volunteer Responders Programme will continue providing support with food, prescriptions and essential items to those who are self-isolating for any reason. You can contact them by calling 0808 196 3646 or by visiting their website
  • You can find details of further support and advice available from the Government at gov.uk/find-coronavirus-support
  • You can also find out more about accessing local support in Camden here.

The virus will be monitored closely and if it spreads too much, you may be advised to shield again. The Government will write to you if this happens.

Please also continue to follow the latest government guidance on staying alert and safe (social distancing) - updated 31 July .

If you receive care at home arranged through Adult Social Care

We are working closely with our home care providers to ensure that they can continue to provide care for everybody who needs it. This includes having plans in place to ensure the most vulnerable people receive vital care as the situation develops. 
If you are concerned about this, please speak to your allocated worker or contact Adult Social Care via email or phone: 020 7974 4000 (option 1).

Home care providers are following Public Health England advice on steps for home care providers to maintain delivery of care.

If you arrange your care at home directly through an agency

All home care providers have business continuity plans in place to ensure they are able to continue to provide the care you need, which they will be able to share with you. If the agency you use is unable to provide the care you need, and you are worried about what this means for you, please contact Adult Social Care via email or phone: 020 7974 4000 (option 1).

All home care providers are following Public Health England advice on steps for home care providers to maintain delivery of care.

If you arrange care via a Direct Payment (Personal Assistants)

If any of your Personal Assistants (PAs) become ill they should not be providing you with care.
We can support you to review your contingency plans so that you can continue to receive care if your PAs are sick or self-isolating. Contact Personalisation Support in Camden (PSIC) for support via email or phone: 020 7383 4901 (option 1).

If you develop symptoms of COVID-19, there are things your Personal Assistant (PA) should do to protect themselves and to reduce the risk of transmission. They should read Public Health England’s new advice for maintaining delivery of care in people’s homes for more information and advice.

There are steps that home care workers can take to reduce the risk of transmission. This includes the care worker carrying out safe cleaning and washing practices, and using personal protective equipment (PPE). For more information and advice see Public Health England’s advice for people providing home care.

If you live with a vulnerable person who may be at increased risk of COVID-19 illness

If you live with somebody who is at increased risk of illness from COVID-19, you should follow Public Health England’s advice to reduce the risk of them becoming ill. You should also follow new government advice on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 (updated 31 July).

If you provide care for a person you live with

If you provide care for a person you live with and you become ill, it is understandable that it is very difficult to distance yourself from them altogether.

If at all possible, you should seek alternative care arrangements which mean you avoid coming into contact with the person you care for.

It is also important that you reduce your contact with people outside your household. You could see if there are neighbours, family or friends who might be able to help with household tasks such as shopping and collecting medication. Deliveries should be left at the door for you to collect without coming into contact with the person dropping them off. Consider online shopping if you can.

If you or the person you care for has underlying health conditions which become worse during or after the isolation period you should seek medical advice by contacting your GP or calling 111.

We understand that this is a worrying and difficult time. Below are some places you can go for support:

  • Visit the Carers UK website for information on what to do if you’re worried about your situation
  • For advice and support contact Camden Carers via phone on 020 7428 8950 or email at info@camdencarers.org.uk
  • If you or the person you care for is over 55 and needs support accessing food, Age UK Camden are offering emergency food parcels. Contact them via phone on 020 7239 0400
  • Meet other carers for supportive virtual chats through Mobilise – a group of carers coming together for an ‘online cuppa’. Join Mobilise for free on their website.

If you have any urgent concerns about providing care please contact Adult Social Care via email or phone: 020 7974 4000 (option 1).

Visiting people in a residential or nursing care home or a supported living scheme

Care homes and care home providers have strict visitor policies due to the risk of COVID-19 to residents. Almost all care homes now restrict all visitors but please check directly with the home.

In general, you should not be visiting care homes or supported living schemes, even though you may be feeling well and will be missing loved ones. You could try to stay in touch by telephone, post or using the internet.

Visit Camden Care Choices for more information and updates on Adult Social Care in Camden.

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