We understand that this is a worrying time for people with care and support needs, and for those who care for someone.

As a Council we will do all we can to support you through this period of uncertainty. We have robust plans in place to keep vital services running during this period, especially care for older and vulnerable people.

Government advice for older and vulnerable adults

On 11 May the Government published updated guidance on staying alert and safe (social distancing) that everyone must follow.

There is also government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 (updated 5 May). People who fall into these groups will have been contacted directly by the NHS and strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks from the day they receive the guidance. The guidance advises that this period of time could change.

People who think they fall into these groups but have not received a letter or have not been contacted directly by their GP are advised to contact their GP or hospital clinician.

If you receive care at home arranged through Adult Social Care

We are working closely with our home care providers to ensure that they can continue to provide care for everybody who needs it. This includes having plans in place to ensure the most vulnerable people receive vital care as the situation develops. 
If you are concerned about this, please speak to your allocated worker or contact Adult Social Care via email or phone: 020 7974 4000 (option 1).

Home care providers are following Public Health England advice on steps for home care providers to maintain delivery of care.

If you arrange your care at home directly through an agency

All home care providers have business continuity plans in place to ensure they are able to continue to provide the care you need, which they will be able to share with you. If the agency you use is unable to provide the care you need, and you are worried about what this means for you, please contact Adult Social Care via email or phone: 020 7974 4000 (option 1).

All home care providers are following Public Health England advice on steps for home care providers to maintain delivery of care.

If you arrange care via a Direct Payment (Personal Assistants)

If any of your Personal Assistants (PAs) become ill they should not be providing you with care.
We can support you to review your contingency plans so that you can continue to receive care if your PAs are sick or self-isolating. Contact Personalisation Support in Camden (PSIC) for support via email or phone: 020 7383 4901 (option 1).

If you develop symptoms of COVID-19, there are things your Personal Assistant (PA) should do to protect themselves and to reduce the risk of transmission. They should read Public Health England’s new advice for maintaining delivery of care in people’s homes for more information and advice.

There are steps that home care workers can take to reduce the risk of transmission. This includes the care worker carrying out safe cleaning and washing practices, and using personal protective equipment (PPE). For more information and advice see Public Health England’s advice for people providing home care.

If you live with a vulnerable person who may be at increased risk of COVID-19 illness

If you live with somebody who is at increased risk of illness from COVID-19, you should follow Public Health England’s advice to reduce the risk of them becoming ill. You should also follow new government advice on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 (updated 5 May).

If you provide care for a person you live with

If you provide care for a person you live with and you become ill, it is understandable that it is very difficult to distance yourself from them altogether.

If at all possible, you should seek alternative care arrangements which mean you avoid coming into contact with the person you care for.

It is also important that you reduce your contact with people outside your household. You could see if there are neighbours, family or friends who might be able to help with household tasks such as shopping and collecting medication. Deliveries should be left at the door for you to collect without coming into contact with the person dropping them off. Consider online shopping if you can.

If you or the person you care for has underlying health conditions which become worse during or after the isolation period you should seek medical advice by contacting your GP or calling 111.

We understand that this is a worrying and difficult time. Below are some places you can go for support:

  • Visit the Carers UK website for information on what to do if you’re worried about your situation
  • For advice and support contact Camden Carers via phone on 020 7428 8950 or email at info@camdencarers.org.uk
  • If you or the person you care for is over 55 and needs support accessing food, Age UK Camden are offering emergency food parcels. Contact them via phone on 020 7239 0400
  • Meet other carers for supportive virtual chats through Mobilise – a group of carers coming together for an ‘online cuppa’. Join Mobilise for free on their website.

If you have any urgent concerns about providing care please contact Adult Social Care via email or phone: 020 7974 4000 (option 1).

Visiting people in a residential or nursing care home or a supported living scheme

Care homes and care home providers have strict visitor policies due to the risk of COVID-19 to residents. Almost all care homes now restrict all visitors but please check directly with the home.

In general, you should not be visiting care homes or supported living schemes, even though you may be feeling well and will be missing loved ones. You could try to stay in touch by telephone, post or using the internet. We are all required now to keep a two metre distance from other people and stay home as far as possible.

Visit Camden Care Choices for more information and updates on Adult Social Care in Camden.

Contact us for support

Support and help near me