What you can expect from us:

• To be treated with respect.
• To be able to learn in a place that is free from discrimination, harassment or bullying.
• An induction to your course, centre and online learning to ensure you understand our Health and Safety, Equality and Diversity, Safeguarding and Prevent regulations.
• A pleasant learning environment with good facilities and appropriate good quality learning resources.
• Help and support with any special learning requirements you may have.
• An individual learning plan that will enable you to chart your progress and achievements.
• Experienced and well-trained teachers.
• Impartial information, advice and guidance on your next steps.
• Confidentiality of your personal records in accordance with General Data Protection Regulations.
• The opportunity to give feedback on your course or training.
• The opportunity to be involved in the development of our services
• Complaints to be handled quickly and sympathetically.

Safeguarding

Camden Adult Community Learning Service takes seriously its responsibility for creating an environment that promotes wellbeing and ensures personal safety and security. 

Find out more information about the ACL safeguarding policy.

What we expect from you:

•     To treat your tutor, volunteers, other learners and guest with respect
•     To help create a safe learning environment that is free from discrimination, harassment or bullying
•     Follow our Health and Safety, Equality and Diversity, Safeguarding and Prevent regulations
•     Not to use any language or behaviour that others may find unkind, discriminatory or offensive
•     Help us keep our centres and equipment clean, tidy and safe
•     Tell us if you have a disability that may affect your learning or the use of our services
•     Attend your classes regularly – at least 85% of sessions
•     Be on time
•     Let us know if you cannot attend a session
•     Participate in course feedback and review
•     Make sure your phone is on ‘silent’ during the session
•     Make sure you have the things you need for the class
•     Use our computer equipment safely and responsibly
•     Let us know if you have any concerns about your safety in the centre or classroom
•     Let us know if you are not happy with your course
•     Help us to improve by taking part in surveys and focus groups

National Careers Service 

For information, advice and guidance to help you make decisions on learning, training and work, please visit nationalcareers.service.gov.uk.

Good Work Camden Job Hub - Employment Support

Good Work Camden's Job Hub is a new service for any Camden resident. It gives one-to-one support on anything to do with employment.  This includes:

• employment advice
• links to job vacancies
• support with CVs, job applications and interviews
• links to training services
• access to benefits advice
• direct links to other Camden council services
• support to address other issues that matter to you

To register to the Job Hub or for more information, please visit camden.gov.uk/employment-support.

Our courses are for adults aged 19 and over. Priority is given to Camden residents. 

Some of our classes are for particular groups. This might be older people, parents/carers, ESOL learners or people with learning disabilities.

Some of the courses are intended as first steps into learning.

Camden adult community learning subcontractor management and fees policy 2020-2021

Get in touch

You can get in touch with Camden adult community learning on 020 7974 2148, email us at adultlearning@camden.gov.uk or follow us on Instagram at www.instagram.com/wearecamdenacl 

Complimenting our service

We value feedback on any aspect of our work. Camden ACL staff and members are always pleased to get positive feedback when things go well. You may have noticed an improvement in a service you receive or found that a member of staff was helpful to you.

To make a compliment please send an email to panchali.kar@camden.gov.uk or call 020 7974 2678 / 07971 535 000

Making a complaint

Sometimes things go wrong.  If they do, please tell us so we can put them right and learn from them. If you have difficulties or are unhappy, please speak to your tutor who may be able to help.

If you are still unhappy, you may wish to make a formal complaint which is explained in our complaints policy.

Find out more about our ACL Complaints Policy.

To make a complaint please contact:

Panchali Kar

Deputy Head of Adult Community Learning

Email: panchali.kar@camden.gov.uk

Phone: 020 7974 2678 / Mobile: 07971 535 000

Safeguarding Concerns

You have the right to feel safe while learning with us - find out more about our Safeguarding Policy.

For safeguarding concerns please contact any of the following people:

Mark Isherwood

Head of Adult Community Learning/Safeguarding Lead

Email: mark.isherwood@camden.gov.uk

Phone: 020 7974 3645 / Mobile: 07825 274 130

Lilu Dewan

Programme Manager - Community Development/Safeguarding Officer

Email: lilu.dewan@camden.gov.uk

Phone: 020 7974 1180 / Mobile: 07919 392 440