Day to day repairs

Day to day repairs are are smaller repairs that we do in and around your home, for example mending a broken tap or light switch.

We want to make it as easy as possible for you to use our repairs service. This is so that you can enjoy living in your home, and we can keep homes in good condition for the future.

Changes to the housing repairs service - April 2011

From 1 April 2011 we have made some changes to the housing repairs service, so even if you have used the housing repairs service before please take time to read the new information on these pages.

We want to make it as easy as possible for you to use our repairs service. This is so that you can enjoy living in your home, and we can keep homes in good condition for the future. This information on these pages explains our policy for small routine housing repairs in or around your home. We call these ‘reactive repairs’ or ‘day-to-day’ repairs.

We have to make sure that the set amount of money we have for repairs is spent in the best and fairest way for all our tenants. We make sure that tenants in the greatest need get the most help. This includes older and vulnerable tenants, or people experiencing harassment or domestic violence.

This information on these pages helps you to understand which repairs we do and which we don’t do. It explains the different priorities we give to repairs, how quickly we will do them, and the rules about paying for them.

There is also information about the minimum repair standard that our empty homes will meet before we rent them to new tenants. We call this our ‘lettable standard’.

Our policy is based on what the law says we, as a landlord, must do. This is set out in the Landlord and Tenant Act 1985 and the Housing Act 1988. The acts also cover the conditions of your tenancy agreement. The council’s cabinet also agree policies to guide staff from time to time.

Our repairs service will do their best to keep your home in good condition but you are strongly advised to take out an insurance policy. This will ensure that your furniture and belongings are protected and that you are covered for any accidental damage to your home or those nearby.

• download:  Housing repairs information - April 2011 (PDF 128KB)

• Useful tips about reporting housing repairs
• Gas safety checks for Council tenants
• Avoiding condensation and mould
• Housing repairs feedback
• Your improvements and alterations
• Rechargeable repairs for tenants moving out
• At the end of your tenancy
• Repairs that tenants are responsible for
• Our housing repair responsibilities
• Rechargeable housing repairs
• Discretionary housing repairs
• Housing repair access and appointments
• The lettable standard - information for new tenants
• Housing repair priorities and timescales