Help with your Camden Account

Housing

You can use your Camden Account to:

  • check your housing rent statements
  • report, book and check the status of housing repairs
  • manage leaseholder service charges
  • register and amend a sublet

Council tenants

To view your information, log in to your Camden Account and click 'Housing'.

You will need to enter your Rent Payment reference number the first time only. This is on the bottom-right corner of your housing rent card and the first page of your paper statements.

Leaseholders

To view your leaseholder information, log in to your Camden Account and click 'Housing'.

You will need to enter your customer reference number the first time only. This is on the first page of your paper statements.

Repairs

You can request a repair to your property within your Camden Account.

Log in and click on ‘Request a repair’ within the ‘Housing’ section. You will see a list of locations within your property. Click on the icon of the room where the repair is needed. Follow the instructions on screen to report a repair.

You will be able to book our contractor’s arrival for a time that suits you. If it is a repair that doesn’t require access to your property, we will send someone out to look at the issue within 24-48 hours, depending on the type of issue.

If relevant to your estate, you can also report communal faults with:

  • lifts
  • door entry systems
  • estate lighting
  • heating and hot water
  • television aerials

You can also check if anyone else in your building has already reported a property repair so that you don’t have to. 

Fixed repairs

To follow up on a reported fault you can use the online status checker to see whether the job is 'complete'.

You may receive a call from an engineer to confirm.

Repair alerts

Once you have used the status checker, you can also sign up for alerts of repairs raised in your estate or block. You will have the choice to receive these alerts by email or SMS.

You can unsubscribe if you wish to stop receiving alerts.

Housing benefit

You can view your housing benefit claim and see any payments you have already received. 

Find out more about housing benefit

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